Webair asked me 150$ to transfer a site from an account to another

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  • Barefootsies
    Choice is an Illusion
    • Feb 2005
    • 42635

    #51
    Fiddy Hawaiian shirts.


    Originally posted by cess
    Yep. They do cost more than a lot of other host, you got to pay for support like that.
    Exactly.

    MOJO and SweetP/NatNet provide a premium level of service. You will pay for that quality of support and service. It is built into their pricing and staffing levels. If you need that level of support, you go with them and pay for it upfront in the higher cost of servers.
    Last edited by Barefootsies; 10-06-2011, 07:29 PM.
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    • porno jew
      Too lazy to set a custom title
      • Nov 2006
      • 10166

      #52
      nice biz thread but still don't see what this has to do with steve jobs.

      Comment

      • BIGTYMER
        Junior Achiever
        • Nov 2004
        • 17066

        #53
        Originally posted by blackmonsters
        I'd shit a brick if someone explained the joke to me.

        Maybe.
        Look closely at the left side.

        Comment

        • blackmonsters
          Making PHP work
          • Nov 2002
          • 20970

          #54
          Originally posted by BIGTYMER
          Look closely at the left side.
          I see a black girl and 5 white girls and that's all I see.

          Whatever.

          The joke is probably beneath me.
          Free Open Source Live Aggregated Cams Script (FOSLACS)

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          • EddyTheDog
            Just Doing My Own Thing
            • Jan 2011
            • 25433

            #55
            Most managed hosting providers will do it at no charge - take a look at a few hosts front pages and see how many offer it as a basic service. Thats why you pay a premium over non-managed, although service levels differ of course.

            WebAir have never impressed me at any level. Even in this thread the rep bitched about some guys spelling before offering any explanation. Thats a sign of childish desperation to me. I guess that was before his boss with a few board skills tried to save some face.

            I will save my infamous WebAir support story for another night....

            Comment

            • EddyTheDog
              Just Doing My Own Thing
              • Jan 2011
              • 25433

              #56
              Originally posted by blackmonsters
              I see a black girl and 5 white girls and that's all I see.

              Whatever.

              The joke is probably beneath me.
              It must be different on a laptop screen, I will admit she made me jump on my netbook....

              Comment

              • Brad Mitchell
                Confirmed User
                • Nov 2001
                • 9813

                #57
                Originally posted by epitome
                Paging Brad Mitchell and SweetT ... what is the policy at your company for things like this?

                I ask because I have experience with both of you and it seems like there isn't anything you won't do for your customers ... for free ... so what do you charge for the above requests for dedicated customers?
                What our policy is isn't really relevant, it's not our customer. I wouldn't guess that either of us would, no. Not to pee in everyone's Cheerios... but it certainly wouldn't be wrong if we did. The truth of it is the reason some of us go so overboard on support is simply because that's the way it has always been for this vertical. Companies that don't specifically compete for adult business charge more for basic plans and also more for support. Generally speaking, when an "adult hoster" says fully managed hosting and support - that's what it means. It's an all you can eat buffet of skilled labor. In the "real world" it means they'll SMS you when your stuff is down and then you can fix it yourself or pay for assistance. LOL

                Originally posted by Barefootsies
                They are free to run their business however they see fit. They are not a non-profit.
                Rare, but I agree with this statement.

                Originally posted by Barefootsies
                ...............and how much do you pay for their servers and that level of service by comparison to many of the other web hosting companies in the market? You typically are going to pay a lot more for the same server there then you would at some place like a Secured Servers or Webair as an example.

                In short, you pay a premium, and get premium service from the SweetP and MOJO's. With SweetP you will even sign a year long contract apparently. MOJO and SweetP prices are typically going to be more expensive for the same hardware, and managed support than many others in the same market. If you want to pay pennies, you get penny support. You are going to have to pay extra for those same levels of service at a budget provider.

                You catching on yet champ?

                Pretty much true, except two things. It's SweetT last I recall.. and quit perpetuating this myth that we're expensive, that's bullshit. While we may be another $25-$75 sometimes on the bottom end of dedicated hosting (don't refer to my web site, that's 7 years old! LOL) that doesn't make us expensive. Our "bottom" is differentiated in price based on the nuts and bolts of what is delivered. Tier IV data center, more carriers, actual use of better routes, routers, quality servers - actual infrastructure costs reflect in our base pricing. ...and that's all an aside from having full, well trained staffing. The only instances I ever see where we lose deals is if the buyer isn't educated and if the competing host is giving everything away because they don't know how else to make a sale, except for on price.

                By no means am I making any comparison to Webair, in fact I don't like that I'm in another hoster thread. I very much like and respect Mike and his whole team. They do offer an exceptional value and when I suggest other hosts, they're at the top of the list.

                Cheers

                Brad
                Last edited by Brad Mitchell; 10-06-2011, 08:01 PM.
                President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
                71 industry awards for hosting and professional excellence since 1999

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                • blackmonsters
                  Making PHP work
                  • Nov 2002
                  • 20970

                  #58
                  Originally posted by EddyTheDog
                  It must be different on a laptop screen, I will admit she made me jump on my netbook....
                  I think it's in the mind that some people rather not see somethings even when they
                  are clearly there.

                  Free Open Source Live Aggregated Cams Script (FOSLACS)

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                  • Babaganoosh
                    ♥♥♥ Likes Hugs ♥♥♥
                    • Nov 2001
                    • 15841

                    #59
                    Originally posted by blackmonsters
                    I think it's in the mind that some people rather not see somethings even when they
                    are clearly there.

                    It's funny. Just take our word for it.
                    I like pie.

                    Comment

                    • Barefootsies
                      Choice is an Illusion
                      • Feb 2005
                      • 42635

                      #60
                      Originally posted by Brad Mitchell
                      quit perpetuating this myth that we're expensive, that's bullshit. While we may be another $25-$75 sometimes on the bottom end of dedicated hosting (don't refer to my web site, that's 7 years old! LOL) that doesn't make us expensive. Our "bottom" is differentiated in price based on the nuts and bolts of what is delivered. Tier IV data center, more carriers, actual use of better routes, routers, quality servers - actual infrastructure costs reflect in our base pricing. ...and that's all an aside from having full, well trained staffing.
                      Update your website.


                      As for the rest of your points of reference, it is like someone comparing Burst to Softlayer.

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                      • EddyTheDog
                        Just Doing My Own Thing
                        • Jan 2011
                        • 25433

                        #61
                        Originally posted by blackmonsters
                        I think it's in the mind that some people rather not see somethings even when they
                        are clearly there.

                        No, on my netbook you just see a pair of freaky floating teeth until you tilt the screen a bit.

                        No subliminal mind games to suggest I am a closet racist.

                        Comment

                        • epitome
                          So Fucking Lame
                          • Jun 2009
                          • 12156

                          #62
                          Originally posted by Barefootsies
                          ...............and how much do you pay for their servers and that level of service by comparison to many of the other web hosting companies in the market? You typically are going to pay a lot more for the same server there then you would at some place like a Secured Servers or Webair as an example.

                          In short, you pay a premium, and get premium service from the SweetP and MOJO's. With SweetP you will even sign a year long contract apparently. MOJO and SweetP prices are typically going to be more expensive for the same hardware, and managed support than many others in the same market. If you want to pay pennies, you get penny support. You are going to have to pay extra for those same levels of service at a budget provider.

                          You catching on yet champ?

                          Oh so budget hosting for the broke losers?

                          Now I understand why certain companies have threads opened about them.

                          Get real hosting ...

                          Comment

                          • Brad Mitchell
                            Confirmed User
                            • Nov 2001
                            • 9813

                            #63
                            Originally posted by blackmonsters
                            I'd shit a brick if someone explained the joke to me.

                            Maybe.
                            Man, I looked at the picture from left to right and then read the caption and then looked again and THEN I saw the black girl. I did get a chuckle..

                            Brad
                            Last edited by Brad Mitchell; 10-06-2011, 08:11 PM.
                            President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
                            71 industry awards for hosting and professional excellence since 1999

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                            • Barefootsies
                              Choice is an Illusion
                              • Feb 2005
                              • 42635

                              #64
                              Originally posted by epitome
                              Oh so budget hosting for the broke losers?

                              Now I understand why certain companies have threads opened about them.

                              Get real hosting ...
                              You completely missed the point, but that is nothing new for you.

                              You are making the assertion that all web hosting companies should provide the same level of support and service as a MOJO/NatNet/Softlayer although many others charge significantly less for an apples to apples server.

                              Additionally, others offer a different level of support. Often times provide basic/semi/unmanaged dedicated, with an upgrade option for FULLY MANAGED or you pay per incident/hour. Which is why you are getting a Dual Core for $58.00 or a Quad Core for $99.00.

                              If a client fails to do their due diligence, and make this distinction, or read up on the differences, this is the web hosting company's fault........... how?
                              Last edited by Barefootsies; 10-06-2011, 08:17 PM.
                              Should You Email Your Members?

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                              Enough Said.

                              "Would you rather live like a king for a year or like a prince forever?"

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                              • brassmonkey
                                Pay It Forward
                                • Sep 2005
                                • 77396

                                #65
                                Originally posted by blackmonsters
                                I'd shit a brick if someone explained the joke to me.

                                Maybe.
                                the girl to the far left that fell in some dark chocolate before the photo
                                TRUMP 2026 KEKAW!!! - The Laken Riley Act Is Law!
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                                • Deej
                                  I make pixels work
                                  • Jun 2005
                                  • 24386

                                  #66
                                  Barefootsies way off as always.

                                  Asserting assumptions as fact.

                                  The reason this is an issue at all is, most hosting companies consider this a standard.

                                  You say its only the "expensive" hosts that provide this for free.

                                  Never once have I been billed for migration of files, DBs, Sites in general. Never. I have used host gator, gotwebhost mojohost and a plethora of others... notice they all range in pricing and credibility.

                                  Insert your foot in your mouth. Move on.

                                  Is this something that your "hosting" would charge a client or potential client for?

                                  Deej's Designs n' What Not
                                  Hit me up for Design, CSS & Photo Retouching


                                  Icq#30096880

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                                  • Barefootsies
                                    Choice is an Illusion
                                    • Feb 2005
                                    • 42635

                                    #67
                                    Originally posted by Deej
                                    The reason this is an issue at all is, most hosting companies consider this a standard.
                                    You can speak for all web hosting companies? Impressive.

                                    Originally posted by Deej
                                    You say its only the "expensive" hosts that provide this for free.
                                    I have said no such thing.

                                    My point was the difference between a bar of support and service that a NatNat/MOJO/Softlayer provides compared to a Burst, Joe's Data Center, etc.. Typicall there is also a difference in price for that level of support and service.

                                    Perhaps if your blind hatred for me did not repeatedly cloud your better judgement troll delight you would have followed the example as detailed and stayed on topic. Mkay, thanks.

                                    Originally posted by Deej
                                    Never once have I been billed for migration of files
                                    I do not believe anyone asked.

                                    However, I am sure that your vast online experience has you using how many different web hosts in 10 years toots? Five? Ten maybe? I am sure that makes you the definitive authority on 'the hosting industry'' and what is considered a "standard" to speak to what "all" hosting companies do as a norm.

                                    Thanks for sharing champ. You may go now.

                                    Last edited by Barefootsies; 10-06-2011, 09:28 PM.
                                    Should You Email Your Members?

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                                    Enough Said.

                                    "Would you rather live like a king for a year or like a prince forever?"

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                                    • BIGTYMER
                                      Junior Achiever
                                      • Nov 2004
                                      • 17066

                                      #68
                                      Originally posted by blackmonsters
                                      I think it's in the mind that some people rather not see somethings even when they
                                      are clearly there.

                                      Or maybe black people spot other black people easier than whites.

                                      Comment

                                      • Deej
                                        I make pixels work
                                        • Jun 2005
                                        • 24386

                                        #69
                                        Originally posted by Barefootsies
                                        You can speak for all web hosting companies? Impressive.



                                        I have said no such thing.

                                        My point was the difference between a bar of support and service that a NatNat/MOJO/Softlayer provides compared to a Burst, Joe's Data Center, etc.. Typicall there is also a difference in price for that level of support and service.

                                        Perhaps if your blind hatred for me did not repeatedly cloud your better judgement troll delight you would have followed the example as detailed and stayed on topic. Mkay, thanks.



                                        I do not believe anyone asked.

                                        However, I am sure that your vast online experience has you using how many different web hosts in 10 years toots? Five? Ten maybe? I am sure that makes you the definitive authority on 'the hosting industry'' and what is considered a "standard" to speak to what "all" hosting companies do as a norm.

                                        Thanks for sharing champ. You may go now.

                                        Yes you absolutely referred to the migration fee being waved for "high end" hosts since they charge for dedicated and its covered.

                                        my point was... youre talking out your ass as always. oh and because youre a low end hosts that seems like the sort that would charge for this... by your past actions and your talk here in this thread.

                                        Yes... in my ten years I have a vast experience with hosts... id say it lands more around 12-15. Take in mind, I have dealt with many hosts through clients I have served as well. Never have I been charged for this. Never even spoke of this. Now while this case may be a little different since he was an existing customer. Any host in my experience has been happy to do this for free just to gain and keep your business...

                                        So the other point is... any host that would migrate files and sites for a fee is lacking customer support since this is... Heres the key phrase since youre slow... Its standard practice amongst hosts. low level or high.

                                        Deej's Designs n' What Not
                                        Hit me up for Design, CSS & Photo Retouching


                                        Icq#30096880

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                                        • greg80
                                          Confirmed User
                                          • May 2007
                                          • 1644

                                          #70
                                          wtf? you pay $99 for server and expect them to be your slaves?
                                          Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

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                                          • nico-t
                                            emperor of my world
                                            • Aug 2004
                                            • 29903

                                            #71
                                            Originally posted by blackmonsters
                                            I think it's in the mind that some people rather not see somethings even when they
                                            are clearly there.

                                            christ are you serious

                                            you are almost on par with pastorsinalot in playing the

                                            Comment

                                            • Denny
                                              Too lazy to set a custom title
                                              • Feb 2005
                                              • 17393

                                              #72
                                              Originally posted by st0ned
                                              Their live help is second to none IMO, with all my other hosts I have to wait for a reply via email (annoying).
                                              Yeah, agreed

                                              Comment

                                              • Johny Traffic
                                                Confirmed User
                                                • Apr 2003
                                                • 5461

                                                #73
                                                Originally posted by VforVendetta
                                                I bought a site from a person, and i asked to webair to move it from his server to mine, and also the db....they answer that this fall outside their standard support parameters and deemed billable at their standard rate of $150 and hour. Lol
                                                WOW. Hold the front page.

                                                "Commercial business needs paying for doing work" shocker


                                                hosted flv's, hosted galleries, morphing rss feeds, free content, free sites, hosted blog

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                                                • DamianJ
                                                  Too lazy to set a custom title
                                                  • Jul 2006
                                                  • 15808

                                                  #74
                                                  Originally posted by WebairMetz
                                                  He got the "I called out a company on GFY" discount.
                                                  Ah, I see. Cool.

                                                  Comment

                                                  • signupdamnit
                                                    Confirmed User
                                                    • Aug 2007
                                                    • 6697

                                                    #75
                                                    I'm going to go with Barefootsies on this one. It all depends on the host and their policies. I've never in all my years in this industry asked a host to move a site for me. I always did that myself because I tend to get unmanaged servers in order to save some money. I then manage them myself. It's not exactly a quick job either to move sites. Sometimes it can take a while to make sure everything is working right and to check for configuration errors. When you are managing a server yourself it's often better to do it yourself anyway so that you know how everything is configured. This should make later maintenance easier.

                                                    Now $150 an hour does seem a little high to me under the circumstances but it's their business and their decision. Just as it is your decision whether you will do business with them.
                                                    Last edited by signupdamnit; 10-07-2011, 05:17 AM.

                                                    You don't like my posts? Put me on ignore or fuck right off. I'll say what I want.

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                                                    • Spudstr
                                                      Confirmed User
                                                      • Jan 2003
                                                      • 2321

                                                      #76
                                                      shit, if we say its managed its managed regardless the price we charge. If a host is "managed" but wont transfer sites from somewhere else to your box then its not managed.

                                                      Its pretty simple. I don't know why the need for 2 pages of this debate. If its a 99/month managed box or a 800/month managed box. The point is.. its managed!
                                                      Managed Hosting - Colocation - Network Services
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                                                      • Barefootsies
                                                        Choice is an Illusion
                                                        • Feb 2005
                                                        • 42635

                                                        #77
                                                        Originally posted by signupdamnit
                                                        I'm going to go with Barefootsies on this one. It all depends on the host and their policies.

                                                        Agreed.

                                                        Only a ignorant trolling retard like Deej would make assertions otherwise trying to sum up the whole web hosting industry based on his meager 10-15 host experience. I can think of hosts off the top of my head that charge for OS reinstalls, among other (what I consider) minor things. That is their business model. Whatever. It must work for them. If you do not like their policies, do not host there.

                                                        That being said, you can clearly see this is more about his personal beef with me, not really the topic at hand. He's little more than an ignorant loud mouth, who relentlessly trolls people he doesn't like. You will find I rarely acknowledge his existence on GFY or in threads as I can barely tolerate his level of intelligence, if you want to call it that. In the end it really amounts to little more than "trying to prove Barefootsies wrong".


                                                        He will continue on in this thread like a dog with a bone. Typically the next follow ups by him will have something to do with "being respected" or that "he is well liked"... Ya know. All of those pedigree things that mean something in the real world when you have to pay your mortgage, or car loan.

                                                        Originally posted by Spudstr
                                                        If a host is "managed" but wont transfer sites from somewhere else to your box then its not managed.
                                                        There could always be more to the story chief. Migration of the site could be simply moving the files, assuming that everything will work one moved. However, you and I both know there could be a lot more involved. Updating license IP's, file path routes, and trouble shooting involved.

                                                        In short, trouble shooting third party scripts. Which many hosts consider outside of normal support, hence they charge for it. Whether right, or wrong. That is how they do it. If you provide it for free, lovely. Nice sales for you. But to make the assumption all hosts will do this is simply not the case.

                                                        Originally posted by Spudstr
                                                        Its pretty simple. I don't know why the need for 2 pages of this debate.
                                                        I do not think there is much of a debate really. It is simply a matter of defining what "managed" means at different hosts (full, basic, semi, etc.), and what they include in the price. Making an assumption of what is included is basically what can lead to these issues. Many host simply do not trouble shoot third party scripts is a good example. If I had servers at MOJO/NATNET/Softlayer I would assume I was fully managed. If I was hosting at Burst, Joe's, Wholesale, etc. I would expect to be billed extra.

                                                        I am not saying it's right or wrong. I am simply saying that just as some hosts charge $25-35 for an OS reinstall. Some will migrate your files, but they are not going to trouble shoot your third party scripts for you all afternoon for free. The policies, the costs, and "what is covered" varies wildly from one company to the next. That was essentially the 'point'.

                                                        Last edited by Barefootsies; 10-07-2011, 07:43 AM.
                                                        Should You Email Your Members?

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                                                        Enough Said.

                                                        "Would you rather live like a king for a year or like a prince forever?"

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                                                        • slapass
                                                          Too lazy to set a custom title
                                                          • Nov 2002
                                                          • 14625

                                                          #78
                                                          My host has done that a hundred times for me for free. Get a new hosting company.

                                                          Edit: I saw all of the drama. I have bought and sold a fair amount of sites and most hosting companies will "tar" them up or move them or whatever for free. They have pretty much all offered to do it for free without even being asked. Yes, I use managed hosting.
                                                          Last edited by slapass; 10-07-2011, 07:42 AM.

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                                                          • Barefootsies
                                                            Choice is an Illusion
                                                            • Feb 2005
                                                            • 42635

                                                            #79
                                                            Originally posted by slapass
                                                            My host has done that a hundred times for me for free. Get a new hosting company.
                                                            Agreed. If you do not like their policies, move to another host.
                                                            Should You Email Your Members?

                                                            Link1 | Link2 | Link3

                                                            Enough Said.

                                                            "Would you rather live like a king for a year or like a prince forever?"

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