cherrylula

So I guess sellers cannot leave negative feedback to buyers anymore? Really?

I have some psycho who bought something from me and now is lying about the item being in worse shape than described and demanding a refund. It's obvious to me they decided to buy a new item instead (their first message to me pretty much said this) and want a refund so they are claiming the item is missing parts (it is not, they are too dumb to read the directions I had the same issue), and is damaged (it is not, I have many pictures to prove this) but it seems ebay/paypal takes the funds until it is resolved.

I would love to say "no bids from people with negative feedback" and weed out psycho buyers like the one I am dealing with, but EBAY sucks and changed this. grr.

I know some around here do more ebay... thoughts?

PR_Glen

blocking sales from people means less sales, less sales means less profits from you and for ebay, that is why they took away the option.

I find it stupid enough that sellers can block countries.. why the fuck would the seller care who or where they are shipping an item if the shipping is paid for upfront?

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Sly

I always thought that was weird, too. I think that people just don't understand mailing to France isn't that much more difficult than mailing to Pennsylvania.

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cherrylula

Well I don't do huge volume, just every once and a while I sell some shit. I always advertise "free shipping" so I don't have to mess with it so I don't have any desire to ship to foreign countries (more $$) and again I sell things here and there so not really a business setup where customer is always right. lol

This person already put in a refund request, they money is on hold now, if she had psycho negative feedback (as I figure she might the way she is being lol), I could have screened her out and not LOST money and time. GRRR. lol

I doubt I am then first sucker dealing with this broad demanding a refund because her estrogen spiked. From another female, I can't stand bitches!

cherrylula

Understand free shipping means seller pays more to foreign country.

If I was trying to reach another market, sure, but not in this case.

F-U-Jimmy

They allow blocking because some country's are known for fraud.

But Ebay and PayPal are on their way out, sales are dropping, thousands of people are no longer selling and people who had Ebay stores are closing them. Ebay is trying to turn into an Amazon Store. I can almost always find better deals on Amazon without having to deal with PayPal. Take a look at PayPalsucks.com for the latest fuck-ups they are perpetrating

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cherrylula

So yeah now I have this thing escalated to ebay resolution, so let's see how this works. LOL

They claim the item is missing parts, it is not. I sent them the manual so I don't have any way to prove this but if they actually READ the directions they will see there are no parts missing it is just tricky to assemble.

They are also claiming there are stains. There are not. I have several images of this item with no stains. So will ebay need to see these images to prove the buyer is lying? What if they actually damage the item for proof and take their own pics? lol I am nervous dealing with lying people, cause they are out there! dishonest cunts.

cherrylula

Yeah I have seen a mass exodus of people I have bought from talking about moving away from ebay now. Several people! I am just an occasional seller, but not after this! I hope it goes in my favor, but I have a feeling ebay is sucking buyers ass, so I am going to get the shaft not the tongue. argh

drmadcat

i used to sell loads on ebay basicly my job for over 1 year and i stopped because of the fees ebay charges are crazy in an advarge month i was getting $900 + bills from ebay its not worth selling on ebay also all the fucking nutters on there too saying all the stuff you sell is crap total waist of time money and my life fuck ebay

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cherrylula

So this person is now claiming the item was so moldy that her husband is allergic to mold and has now gone to the emergency room. LOL

They are so lying, I hope ebay sees all this and considers my side! She psycho.

astronaut x

Ebay is history.

It used to be a good place for sellers. Now, its just another amazon.

Even as a buyer, consider how much extra your going to pay to cover Ebay's fees and shipping!

FUCK EBAY!

cherrylula

Yes, exactly. Leave it to the Chinese sellers.

astronaut x

ebay motors.... don't get me started.

who in the fuck buys a car without looking at it and test driving it?

stick to your local classifieds.

cherrylula

I know. I have a toddler and therefore I have a bunch of baby items she barely used and this shit is so expensive ($50 for stupid this and that) so I put a couple on ebay and have done great, until now.

I should have just used craigslist, but don't really like to meet up with people or talk to them. If I have to eat this, ebay will never see me on there selling again!

cherrylula

Here is the issue, and I am smart enough to realize what it is.

I start items real low, a few bucks, and free shipping. So I get bids right away. People get all into the bidding, bidding war!

What happened it the dumbass bid almost as much as the item is NEW, and I EVEN LINKED THE NEW ITEM ON AMAZON IN MY DESCRIPTION. lol. They end up paying just like $50 bucks less than the new item, and then buyers remorse they realize they should have just bought it new. NOT MY FAULT. But I guess when I play the bidding war angle, I should realize it will be some dumbass risky buyer.

But fact is they are making up lies to try and get their money back now. My only happiness is they will get stuck paying shipping and lose money. Assholes.

cherrylula

I think local buying and everyone online now is definitely going to kill a big part of this. Yeah, wtf buying cars and furniture on ebay. Stupid.

Jel

Block the usa, and never have to deal with dumbass buyers again '_'

BIGTYMER

Because eBay is a greedy pig.

Choker

It's a pain in the ass, you have to do a customs form. And 90% of the problem buyers are international. Not to mention increased shipping cost. Offering free shipping is great for sales but 1 international buyers shipping cost can eat up your profits.

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will76

I hear ETSY.com is a good site to sell moldy junk.

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Scott McD

I fucking hate Ebay now. They changed so much stupid shit, and in a way it actually suits the time wasters better...

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shimmy2

is what it is, dont like it dont use it. theres some good china junk on there to buy occasionally, if you dont mind waiting a month for ching chong meow inc to send it. i dont get how the chinese sell shit for $1 and offer free shipping to usa

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Simpsun

yardsellr.com is a good place to sell stuff.

will76

I hear FaceBookofPorn.com is a good site to send traffic to.

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marzzo

Not being able to leave negative feedback for buyers was a major fail as far as I'm concerned (as a seller). Now Ebay now adds a Final Value Fee onto your SHIPPING CHARGE too.

My new across-the-board policy as a seller for the past few years has been: AS-IS, NO RETURNS - NO exceptions - and I haven't had ANY refund / exchange problems. Ebay used to be a profitable avenue but it's just not worth the hassle anymore.

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PR_Glen

I was implying that the shipping was being paid for and upfront, but I didn't realize there were added customs forms as well. What makes it more annoying is I actually have an american address i can ship stuff to if need be so I get blocked despite that.

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blackmonsters

Fuck ebay.

Selling their sucks. You get asshole buyers 30% the time.

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cherrylula

30% seems about the correct ratio there! I have had a few good sales, seems like I was about due for an asshole customer.

GatorB

This has been policy for at least 2 perhaps 3 years now.

SiMpLe

I do about 30k on ebay a month and have seen it all - Just call up ebay and explain the situation and if the case has not been made a claim already they will just do it and close it right away in your favor. Pick up the phone! Don't let them decide the outcome until you talk to them or you will lose.

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Max Potential

The problem is that many countries even though the buyer is paying for shipping, you cannot guarantee or prove delivery confirmation. A lot of countries the tracking stops at customs and from there it can still get lost, or worse the buyer can receive and claim that they didn't and still come back to the seller for a refund. Ebay will always side with the buyer unless the seller can provide actual delivery to the address sent to.

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cherrylula

Ok I just did this, but it was already "escalated" so they told me I have to wait 72 hours. And that if it is not in my favor that I can upload images as proof. Or something like that, the girl on the phone didn't speak so great.

Thanks for the advice. Will definitely use phone with these guys now.

Diomed

They did it for this reason:

Seller: Sells the product, receives payment, but waits to leave feedback.

Buyer: Doesn't like the product, leaves negative feedback

Seller: In turn, leaves the buyer negative feedback, for leaving him negative feedback

Now: Both people have negative feedback, neither likes it, and now the Seller has a much LARGER chance of getting the feedback neutral and removed.

Alot of seller's leave negative feedback to every person who left them negative feedback, regardless of payment received quickly and no problems from the buyer.

CASE CLOSED.

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Ayla_SquareTurtle

Buyer's remorse is not a valid reason to leave neg feedback. Furthermore, feedback is supposed to be a representation of your overall experience with the other party, not just whether or not they paid you.

When I was an ebay seller, I left neg feedback in return for buyers who left me neg feedback for no good reason. I was not only justified in doing so, but I was also following the original purpose of the feedback system. It's not my problem, as a seller, if someone doesn't know their own dress size, decides that green doesn't actually look good in their living room, or their kid doesn't like the video game they bought for their birthday. If you leave me a neg for some stupid reason like that, it means that my overall experience with you was negative and my feedback to you should reflect that.

Of course, ebay has completely abandoned the principals of honesty and transparency that made it popular in the first place, so they removed the sellers' ability to defend themselves. At ebay, the buyer is always right, even when they're a thief, a liar, or a scammer.

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cherrylula

I have this 72 hour thing going on, but I will update this thread with the outcome of ebay's mediation service dealing with this jerk of a customer. GAWD what the fuck.

If they stick me with this shit, I will not ever sell on that site again. really. lol

will76

No, bitching on GFY with "lol" every other word is a lot more effective then actually talking to someone who can fix the problem for her. Two sides to every story, she is probably the asshole seller trying to pass something off as good condition when its mildewed junk.

lol oh noes. lol

I am sure lol they will miss you couple crappy sales a year lol.

Perhaps you should go buy your lol .xxx domains lol and sell your crap on your own lol domain.

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BAKO

I sold 4 cars on ebay so far and it went all smooth.

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thickcash_amo

Ebay is dead. I used it (well half.com) to get my textbooks this year, and will probably do it again, but I would never buy shit off ebay.

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Diomed

Whatever the reason for the buyer to have left negative feedback, legitimate reasons or not is irrelevant.

What is relevant is that a lot of sellers withhold feedback until they receive positive feedback from the buyer regardless of the buyers role in the transaction, good, bad, or indifferent.

Even if they deserve the buyers negative feedback, and the buyer acted accordingly, they will still wait to leave negative feedback for the buyer because they want negative feedback WITHDRAWN.

It's far more likely to get withdrawn when both of them (not just the seller) want to get the negative feedback off their score record.

It's a simple trick/way/method for sellers to maintain a positive feedback score without having to do too much damage control when they are left negative feedback. Once the seller has withdrawn the feedback, a lot of times that is all the seller has to do from that point on, no refund, no return, etc.

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Ayla_SquareTurtle

The reason the buyer left the neg is in no way, shape, or form irrelevant. It's extremely relevant. They "fixed" one problem by creating 10 more.

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cherrylula

And I would totally sell more on ebay, I love the auction format. I can usually kill it and do well, but as you see in this thread it doesn't work out so good when they kill buyer feedback. Oh well!

My guess would be they have the most issues of buyer's remorse with these auction war idiots. Who hasn't been suckered into (or almost) some ebay auction for shit you absolutely wanted (but didn't really need). Hell yeah people would charge back.

Can you imagine the headache Ebay would be dealing with these days if they didn't own paypal? Definitely would not be the same. I am over it. We will see what tomorrow will bring.

shade001

I just stopped selling on Ebay. I've had too many buyers gripe over some imagined fault, contact me and be little bullies. I know from experience Ebay always sides with the buyer so I just moved elsewhere. Ebay is not the only marketplace online. Now I have 100% less stress and my sales are basically the same.

GregE

How can it not be relevant if the buyer trashes the sellers rep for no good reason?



And what if they (the sellers) don't deserve the negative feedback? Are they supposed to submit to extortion?

Fuck that.

Your points are valid, but Ebay's "solution" isn't

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shade001

It is in fact irresponsible for a seller to leave feedback before the buyer leaves feedback for the simple reason that a buyer who leaves negative feedback for no good reason is a BAD BUYER and should be known as a bad buyer. Of course, now the seller can do little to address bad buyers (other than try to weed them out before they pay) and that is just how Ebay likes it. No thank you. It is not good business. It is not a level playing field.

SuckOnThis

Paypal will ALWAYS side with the buyer. They will tell the buyer to send it back and once the buyer provides a tracking number then Paypal gives them their money back. There have been cases of people sending boxes of rocks back to get the refund and Paypal or Ebay will not do shit about it.

Choker

I'm confused. So if I sell to a buyer and they leave me negative feedback I can't leave them negative feedback?

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lagcam

The feedback system has been flawed long term. People are scared to leave negative feedback because they know they will get it back, and so everybody waits for each other's feedback first.

If I buy something, I pay immediately. If the seller doesn't give me the positive feedback that I am due, I won't give them feedback no matter how good the purchase was.

Process should be forced that the seller should give the feedback first as the buyer did his part of the transaction first.

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marlboroack

famous

We sell a ton on ebay/amazon/etsy.

1. why block countries? I cannot show proof of delivery using USPS mail. Some coutries are much higher frausters then others. We block those.

2. Buyers cannot leave neg/neutrals. Its been like this for along time

3. Cherry this is how its gonna play out. Your gonna say your right. They will say they are right. Ebay is going to tell them to send the item back to you for a full refund. They will have to pay the ssh back. Paypal will hold the money until they send it back our close the dispute, i beleive once 30 days have passed if they do nothing it closes automatically as well (may be 45). When you get the item back you will need to close the dispute and the money paypal already has will go back to the buyer. If you do not refund it paypal will automcatilly if they see the item has been delivered by via confromation. BUt that will indeed be how it plays out Been thier done that.

Amazon is just as bad, their are tons of whack jobs their wanting something for nothing as well. Point, no mater what platform you sell on your gonna loose as the seller unless its your own website and even then its tough when it comes to charge backs and people today know that.

cherrylula

Okay. So they are going in the buyer's favor, and this asshole has shipped the item back to me already. Assholes!

I have to receive the item back first, then the appeal can happen. I'm so pissed. Even if the item is NOT damaged the asshole left me negative feedback claiming the item was dirty and broken and there's no way I can sell it now unless they remove the feedback at least. I am so mad. lol

the girl on the phone was so dumb, I can't stand phone people, so giving her shit wasn't making any difference.... I will probably never use that site again, tell you that much. She assured me they'd fix it and make it right. We will see. :/