can't you contest the CB?

May I ask you, or anyone that does the same, why they make their legit customers' experience worse than piracy?

I've paid for porn and I sit on a 50 meg pipe. Why would you limit me?

Surfers get treated like crap on pretty much any site you can think of. The bigger, the worserer. Good luck dealing with ebay or paypal once they've got all huffy over something for example. The instant assumption is it's they that have done something wrong - maybe they have - but often times they haven't. They are just regular surfers locked out for reasons they don't know and certainly don't care about. Even if this guy isn't genuine, do you have a system in place to deal with those that are?

Start from the stand point that the surfer was a genuine guy and there's TWO failures. The site security failed and took far too long to block the pass, and customer service failed because the guys FIRST response was to chargeback.

We've noticed that often the most loyal, long term members are the ones that have the issues with retarded user/pass combos and just being around a long time, means sooner or later lightning strikes, but any customer who's successfully been through support in the past is one of the easiest sales in the future. So good customer support, both human and automated is money in the bank.

What you should be thinking is not how to punish the odd scumbag, but how to make sure you never punish a real customer.

I could see that for webmasters not using randomly generated. Otherwise, pretty unlikely.

But what if he *likes* poo?

These guys usually contact you and say they have a problem. If he really liked the site that's what he would of done. If he was honest.

Limiting download is the only way to go. Damian obviously likes to suck down a site on a 3 day trial and then jerk off for months for free.

You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy. The majority of customers are not the ones on forums. They are the minority with bone to chew.

Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.

Then realised he just wanted to suck down all the content for $3. He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.

Shap says to treat the paying customer like a king and let them download what they PAID FOR.

Paul says to punish the customers and limit their speeds and tell them to fuck off for having the audacity to want to download what they have paid for.

Hmm...

hi fatfoo

Work harder hoss. :) I come across Twistys entire site rips fairly often.

I think a better approach is not to limit download speed.

Instead you should have security measures which prevent automatic download of all your content. This part can be technically tricky, since your progammer has to outwit the download software which recursively grabs the entire website.

If your smart programmer manages to block automatic downloads, you have nothing to fear.

Give the members full speed, and a smooth download experience.

considering Carlos told me you're a nice guy in person i don't get the personal insults here - but so be it...

and yes, i am a newbie webmaster - that's why i come here. to ask and learn. and to get insulted - obviously





and to both of you: we use 16 digit random usernames and passwords and the login attempts from various IPs and countries started right after the sign up. so your guesses are wrong.

also the "member" has not made any attempt to get in touch and ask why his password doesn't work anymore.

but i have learned from this thread to proactively contact the person next time with a new password and if it then happens again to ban him.

so thanks to those of you who made helpful contributions to this thread

We used to use long random passwords and users. Holy fuck that turned into a nightmare. None of the guys could remember u7Gt&S5gs*7sg and support turned into a real headache, because no matter how many times I told them to copy and paste, they were simply unable to follow even the most simple instruction.

We ditched the random user/pass, let them choose their own 8 character combo, and cut down support by 98%.

Now we just let strongbox do what it's supposed to do and deal with with issues as they come.

You're going to get shit heads who share and chargeback. It's just part of the game. No need to punish them, just change their pass or shut them down. Spend your time making new sites or improving your existing one and don't let the members drag you down.

Welcome to the paysite side of things. :)

This kind of thing is exactly how serious sharers and uploaders operate.

I definitely don't want to sound negative but I do not think anyone is going to find the "perfect" solution to this.

For instance, website logos are normally cropped from the posters preview images concealing the source of the copyrighted photograph. The remainder of your website is uploaded onto uploading.com, filefactory, turbobite, oron, etc.

A majority of my sponsors content is strewn all over the internet for anyone to download. My sales have decreased dramatically.
Anymore, it's extremely difficult having a positive experience as a webmaster.


You might want to consider using hypnosis which is designed to help you relax.


Deidre

holy shit, that can't be right

:1orglaugh

i admit we don't have thousands of members, but i didnt have one single request for a new password yet.

reason may be, that his email is hacked, and his password was posted on some private forum, cause on porn bb or other high traffic you will have thousands of tries in one day. so, i would ask him why he charged back, answer may be that he cannot login, i would send him new password and info that he have to change password to his email, otherwise next time he will be unlucky. thats where may be the problem :2 cents: if somebody is buying sites to share them, he will download it full and then publish it on rapidshare etc ... :2 cents:

Dont worry nobody have thousand of members :)

They don't ask for a new one, they just can't remember theirs.

Once you get a good sized member base, you'll have this problem UNLESS my sites just attract idiots, which is very possible. :1orglaugh

something worth considering - thanks :thumbsup

So do I. One of our big pushes against it starts this week.

Paul should just email them a list of the best tube sites at the same time. If someone pays for porn they need to get a PREMIUM experience. You roll it all out. Everything has to be better because you are competing with FREE options that are amazing from a surfer perspective.

Just because you haven't had a request doesn't always mean it's a good thing. We tried random passes too. NIGHTMARE. Put yourself in the surfer's shoes. Do you want a password you can't remember? Or something easy you know and can remember?

Always put yourself in their shoes first and then try to build your site catering to that.
Would you like to pay for limited download speed?
Would you like to pay and not be able to download the content?
would you like to pay and have a limit on how much you can download today?
Would you like to pay and be told sorry you can't download 5 files at once?

Put yourself in their shoes. They took the leap and said fuck tubes I'm going to try to get a premium experience. What is that premium experience you are providing?

A reasonable reply, something really hard to find arond here :1orglaugh :thumbsup ...

Interesting reading here :D we are going to launch a few pay sites in the near future and this is pretty educational

http://www.photochopped.org/photocho...1237210705.jpg

Instead of long random usernames and passwords you might consider a more hybrid approach. Let the user pick their own unique username. Also allow them to pick their own reasonable password with minimum requirements but add on a second component which is something easily remembered to help ensure it is more secure than a straight user password alone.

User picks "Zygote5" as password. Randomized component is "blue"
Actual Password: "Zygote5-blue"

The second component isn't secure in itself but it adds enough complexity to the user password to make it more difficult to brute force (there are easily over 100,000 usable words to use) even if the user chosen portion of the password is extremely weak.

The downside is making the user understand that they must enter "Zygote5-blue" and not just "Zygote5" but the key there is informing the user of this in the UI.

Phonetic passwords may actually be a better choice if you insist on random passwords. Other security measures such as captchas coming into play after a bad attempt would also go a long way. There are many possibilities.

I am nice all around, but I am also quite blunt. Sorry if I offended you.

Thanks for sharing :thumbsup

of course you have way more experience and you are absolutely right. but can we at least agree on this: a random user/password doesn't hurt initial conversions, more like longterm retention?

And we do allow 25 full HD videos a day to download or about 70 in SD resolution - on top of a streaming option. Pics and Zips are unlimited. with no trials. daily updated.

but i dont say i wont reconsider any decision in the future

Correct it would affect retention.

So if I join your site I can only download 25 videos? How big are they? 1 gig each?

Stephan. Trust me on this one. Remove all limits. You will never regret it. Never let BW costs be a factor. There are options and BW and hosting solutions should never be a factor. I was serious with my offer. If it is causing you to make decisions on limiting your bw and what you offer your members hit me up. I can help you out.

No it isn't. I don't have any limits and Members appreciate it. No Member is going to appreciate a limit if/when they reach it.

There is NO benefit to Members with limiting what they can download, especially "genuine" Members, whatever that is. If your couple of 100 Members are slowing down your servers you seriously need to upgrade your servers, not blame them for downloading too much.
and keep adding new content? don't you just rotate yours every few months?

You should be, he won't be back.

Then don't offer 3 day trials for $3.

your customer service skills suck :2 cents:
Every single paying customer should get the same treatment whether a 3 day trial or full/multi month. If you don't want people downloading on trials then don't have trials, don't blame the customer because he takes the cheapest option.

and your FAQ is a joke surely...this made me cringe
"Blocked Account?
Naughty! Thought you'd share your password eh? Contact me with your login, email and excuse and I'll look into it."

and your ToS link doesn't work

send bubba over with a bat.

hack his email, chances are he used the same password. then go from there.

yeah, 25 videos a day - and yes, they are 800-900 mb each

but ok, i can disable throttlebox for a while and see what happens. and thanks for your offer, i'll keep that in mind if my host is unwilling to negotiate - hehe. but i am paying not so much more than that right now

shaps entire members area is all over the net already for anyone to download. he's already made so much money it doesn't matter to him.

so you have no issue with someone downloading your entire members area and the canceling?

Do you know how I made my money? Caring. When others were going after the quick buck my wife and I built a business backed by caring. The growth was much slower and it took time to build up. The key thing was I've listened to every request, complaint and suggestion our members have had. My comments in this thread are 100% feedback we received from our members. You can't punish good members for what bad members will do. That's no way to run a business.

None whatsoever. They paid they are absolutely entitled to do that.

That said if they want to download 50 terabytes of Twistys go right ahead ;)

To be honest our site may be different from others. I'm not sure. I know our members are collectors. they download it all. They'll cancel. Wait a few months come back and pick up where they left off.