PSW Billing suspend VISA ?? - Page 2 - GoFuckYourself.com

Brujah · 01-17-2003, 06:33 PM

I'll vouch for schiz, as far as knowing him for a long time and that he wouldn't scam anyone. He's a pretty clever guy so whatever he has in mind, it's at least worth a listen.

The Other Steve · 01-17-2003, 06:46 PM

Quote:

Originally posted by Sexfind
The Other Steve,

I have tried Glo-Bill and quite frankly I dont like them, their demand for logo space (especially with that ugly logo of theirs) is incompatible with my sites and desire to have multiple billing options for clients on the join page.

PSW are fine if they continue to accept VISA, if CCBill or Jettis take on Australian clients then I would like to hear from them.

not sure what you mean about logo space - hit me up on 41659200 if you want to see how it looks on our site

HunkyLuke · 01-17-2003, 06:59 PM

corvett, what is your solution for Aussie webmasters. I went to your signup page and saw info for US and EU webmasters, but not Asia-Pacific. Is CCBill charging the visa fee for the AP region and if yes are you offering the same payback deal as with your US webmasters?

Luke

corvette · 01-17-2003, 07:21 PM

At this point, there is only CCBill and CCBillEU. CCBill processes transactions for webmasters in the United States visa region; CCBillEU processes transactions for the European Union visa region. We can only process visa transactions for webmasters within one of those 2 regions. The $750.00 registration fee is only for the US region and it is paid back; there is no fee for webmasters within the EU region.

PornoBug · 01-17-2003, 07:31 PM

This is a flashback to October for us, there must be a decent processor out there who can offer full featured third party processing for Australian clients.

PSW provide exactly the type of thing we need, as did IBill before we left them, I really do not cherish the idea of going back to IBill (I have no idea how they handle Aussie clients now anyway).

CCBill isn't an option, other than Glo-Bill who is there ?

NETbilling · 01-17-2003, 07:41 PM

I hate to say I told you so...... but.

Anyone ready to get a merchant account and take control of their processing?

Mitch

NETbilling · 01-17-2003, 07:43 PM

Matt from PSW is a great guy. I hope they get this all worked out.

Mitch

schiz · 01-17-2003, 07:56 PM

To those who responded to my post, I've emailed you all back.

As for the hotmail address, sorry about that. You can also contact me at

[email protected]

Thanks for the interest.

schiz

CoolE · 01-17-2003, 08:40 PM

This is where all of you who called Epoch, IBill and CCBill "The Three Stooges" eat your words.

You gotta wonder who is next? Globill?

And still no solution for the Canadian webmaster other than incorporation in some foreign country or another.

PornBroker · 01-17-2003, 09:01 PM

here we go again.......................

twistyneck · 01-17-2003, 09:11 PM

Quote:

Originally posted by corvett
twistyneck, we have a procedures for dealing with accounts that are accused of spamming. It is not something that we take lightly. It is just not as simple as inactivating an account when somebody claims that they were spammed by them. We need to verify it, warn them, and if it continues, they have left us no choice but to take strict action.

I sent you absolute proof that kscans.com was sending spam and using my email account as their return address. Then they did it to a friend of mine and he sent it to you (so I was told). I told you about this on ICQ and I sent you copies of everything. You kept "losing" them and so forth.

I spent a week cleaning that shit up. You totally ignored the problem.

What the fuck kind of "warning" does someone need *not* to use someone else's email address to send spam?

But don't worry, I understand completely. You want 15% of the income that the spam generates.

PornoBug · 01-17-2003, 10:08 PM

CoolE, I doubt the PSW situation is anymore than temporary, in their email they promise return to VISA billing within 10 days.

No, I am not blind without a cane, but I will trust PSW when they say 10 days more than IBill when they say 10 days. IBill owe me several thousand dollars which is 60 days overdue, so I put them in the "assholes I would never deal with" category.

If PSW stretches time out more than 10 days then they will lose me to another processor as after the IBill debacle I am not going to put up with too much downtime from my primary processor, no matter what the problem.

jact · 01-17-2003, 10:21 PM

I never even got the email, I find that rather disturbing since it effects me. Glad I decided to have a peek at the board tonight.

corvette · 01-17-2003, 10:38 PM

twistyneck, if an account violates our AUP, we verify it, make a good faith effort to inform them of this, and if they continue, we terminate them.

I had forwarded your correspondence to the proper department to let them handle it. If you wish, I can follow up with what they did on Monday. Off of the top of my head, I can think of a number of things that it can be, but I am not going to speculate here. If you continue to see spam coming from the account that you had mentioned, email or ICQ me and I will make sure that it is handled. If I don?t, feel free to start a separate thread about this and ask Lensman to make it ?sticky?

awu · 01-17-2003, 10:38 PM

I'm in Australia and I use AC Pay and Globill I use as a backup. Todate everything is going well. I know Schiz as well and he will help out.

Snake Doctor · 01-17-2003, 11:10 PM

Sure looks like there's a lot of people wishing they'd have just sucked it up and paid that $750 now.....

PSW Billing Solutions · 01-17-2003, 11:10 PM

Welcome to the Visa house of love! Ok, sexfind, thanks for the questions, sorry it's taken us so long to get on the boards. Now for a BIG Q&A session:

Sexfind: what the fuck is going on there?
While this doesn't affect USA Accounts, we've had a timing issue with our current upstream relationships. We had hoped to provide full coverage but, unfortunately, while in the process of securing new accounts a gap suddenly occurred between possible transaction channels.

Shoplifter: Looks like someone had to switch banks in a hurry
Something like that, yes. Wish it could have happened a little faster.

Rowan: I don't have a backup processor.
It caught us by surprise as well. We were scrambling to determine a course of action quickly this afternoon. Please do consider an alternate biller like those presented throughout this thread. (Processing Princess sounds cute)

XSV: got that email as well, but only for 2 of our domains?
If you are a USA Sponsored Merchant some of your new domain may not have been listed immediately, simply let us know and they will be pulled under the US Corp.

corvett (ccbill): I hate jumping into threads like this...
All the drinks are on PSW, say a while and flex for us. lol.

Sexfind: Anyone got a nice billing solution for Australian webmasters or should we all give up and go to the beach ?
You can bet all of the billing companies are working on your region (kinda like trying to hit a Piñata.. but now there's 6 of them.. and we're blindfolded, barefoot.. and the floor is covered with tacks.

J.R.: We use PSW as a backup, we will turn them off for a few days until this problem is sorted.
"Don't put all your eggs in one basket" was an ad campaign we ran a while back. Never meant for it to be necessary but.. you da man!

J.R. & Darren: lol wtf? most artistic spam ever, so instead of sending to our signup page we send them to ours...
Interesting concept, do a combination meta-refresh / javascript-replace. Too bad we couldn't do that with our join page.. send traffic to a trusted associate.

Centurion: First Lancelot Security..then probilling..now THIS! ARRGH!
Yeah, Visa isn't showing us the love either. Thanks for using us as a primary, sorry for the short notice on the gap.

chilihost: F****K
F****K is right. And I believe probilling is back up to par. At least when we last checked with them (Internext).

justsexxx: Why is PSW affected with this reg. and others not?
See first Q/A (sexfind, timing issue)

Tipsy: Two people who use a different Internet from everyone else... This thread gets funnier as it goes along.
Definitely fascinating. I?m impressed.

Sexfind: PSW are fine if they continue to accept VISA
We will.

schiz: I can help you stay with PSW, with no VISA (or MC) fees ever, as well as uninterrupted service.
Please tell us how to stay with us and not charge fees ever and keep service forever. Wish we could have talked early this afternoon.

Sexfind: there must be a decent processor out there who can offer full featured third party processing for Australian clients
Under current international visa policies your transactions can be settled almost anywhere outside the US. However if Visa International follows Visa-USA and cross-border settling is stopped (which is likely) the IPSPs will need to have a banking relationship in your region.

Mitch/Netbilling: get a merchant account
Netbilling is widely trusted and merchant accounts are definitely a nice option.

CoolE: still no solution for the Canadian webmaster
Unfortunately none of the few banks in that region currently wish to handling high-risk transactions. The conversations continue.

jact: I never even got the email
Chances are you weren?t affected. If you are not a USA Sponsored Merchant, please contact client services.

More answers to follow tomorrow as necessary.

corvette · 01-17-2003, 11:34 PM

PornoBug · 01-17-2003, 11:43 PM

PSW Billing Solutions, the response posted here is what I think sets you apart from the likes of IBill. Its clear, informative and precise. You admit theres a gap and that the playingfield is difficult and you demonstrate a clear desire to fix things up...

If PSW will continue to accept VISA for us in Austrakia and Im fairly sure your post said that you will then we are happy to wait for you to get it together, being informed is fantastic.

However I do have a couple of questions.

1. How confident is PSW Billing of being able to continue to process VISA over the forseeable future for Australian clients ?

2. Do you envisage any other difficulties in future with any aspect of the processing at PSW ?

I fairly sure that you couldnt give anything but a positive response, but if there are things in the wind which *may* affect clients in future then at least a "oh well theres this possibility" could be kept in mind.

Good on you for being so direct in your answers, the contrast to IBill is staggering.

PornoBug · 01-17-2003, 11:47 PM

Corvette , forgive me if you already answered this, is CaveCreek thinking about handling Aussie clients ever ? Surely the market is there ?

schiz · 01-17-2003, 11:58 PM

Hey PSW. Good to see you guys posting. I can't help you as a whole, but I can help a couple of the webmasters.

I've offered solutions for a few things, but nothing on that great of a scale.

schiz

Hooper · 01-18-2003, 12:55 AM

We're happy with PSW. We received 2 e-mails from them regarding two of our domains (which we thought was odd given that we are a usa sponsored merchant) but i hope they manage to work everything out.

Dawn · 01-18-2003, 01:00 AM

I believe the reason why PSW is affected and not many others, is that they were suppose to reg for Visa, and never did. Nevertaking the $750 fee either from the websites. NOw they have been caught and have to correct the issue on their end, but it will take time.

rowan · 01-18-2003, 03:08 AM

Quote:

Originally posted by Dawn
I believe the reason why PSW is affected and not many others, is that they were suppose to reg for Visa, and never did. Nevertaking the $750 fee either from the websites. NOw they have been caught and have to correct the issue on their end, but it will take time.

Errrr....no.

http://www.pswbilling.com/epaymentpro/?

U.S. Visa Fees: $750 initial, $375/year

That's been on there since last year.

juicybucks · 01-18-2003, 03:19 AM

Quote:

Originally posted by polish_aristocrat
do you think that it could happen someday that both Visa and Mastercard stop accepting payments for pornsites at all ( like it happens with casino sites ) ?

geez dude !~ stop scaring me, my heart missed two beats reading that ...

Tipsy · 01-18-2003, 07:20 AM

PSW fucked up but came to the board with sensible and business like replies and hopefully will get the problem sorted. IBill spends 18 months+ producing a whole list of increasingly severe fuckups yet never others an explaination and rarely seems to resolve the issues. And people still spam iBill in threads like this? Amazing and amusing.

Nice post PSW. It doesn't help those in the crap much at the moment but shit happens and at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of.

Rand · 01-18-2003, 11:07 AM

Quote:

Originally posted by Kimmykim

Alrighty we have a winner!!! Here's the guy with a hotmail address telling you he knows how to outsmart Visa!!!!

directfiesta · 01-18-2003, 11:40 AM

Quote:

Originally posted by PSW Billing Solutions

More answers to follow tomorrow as necessary.

Not with you guys, but I appreciate your answers... Shows that you do care... not like Ibill ( OK guys, should have dumped them, but I need my rebills.... no new signups with them).

PSW, keep us informed....

jact · 01-18-2003, 12:38 PM

Quote:

Originally posted by PSW Billing Solutions
[B]
jact: I never even got the email
Chances are you weren?t affected. If you are not a USA Sponsored Merchant, please contact client services.

I am affected, I have contacted client services, I haven't heard back. PSW offers payments like clockwork (Unlike any other processor I've tried), I just wish their customer service was a little more refined. And maybe an 800 number would be nice too.

Hellfire · 01-19-2003, 09:04 AM

I had been happy PSW customer almost 2 years. They seems like very smart guys, especially Gabriel Truitt. But one day they stop billing my sites (new visa reg.), and paid current periods. Thats okay. BUT they are forgot to pay me MY HOLD $$$! . it is about $500/week. not that great money, but in 6 month period this is a new car!!!

They never reply my e-mails, ICQ messages after it
So, everybody can see hows they are turn from good guys to ASSHOLES in one day. Please, do not deal with these cheaters!
They owe me my fucking money (not just me, I know few more persons). I have a contract with them. So, I will try to sue them.

May anybody suggest the way to beat out my money from them?

If you guys(PSW band) read this thread, my 1st. acc was #200107

Indeed · 01-19-2003, 11:26 AM

Quote:

Originally posted by Hellfire
I had been happy PSW customer almost 2 years. They seems like very smart guys, especially Gabriel Truitt. But one day they stop billing my sites (new visa reg.), and paid current periods. Thats okay. BUT they are forgot to pay me MY HOLD $$$! . it is about $500/week. not that great money, but in 6 month period this is a new car!!!

They never reply my e-mails, ICQ messages after it
So, everybody can see hows they are turn from good guys to ASSHOLES in one day. Please, do not deal with these cheaters!
They owe me my fucking money (not just me, I know few more persons). I have a contract with them. So, I will try to sue them.

May anybody suggest the way to beat out my money from them?

If you guys(PSW band) read this thread, my 1st. acc was #200107

thats around 12k owed then?

FATPad · 01-19-2003, 11:33 AM

Quote:

Originally posted by Tipsy
PSW fucked up but came to the board with sensible and business like replies and hopefully will get the problem sorted. IBill spends 18 months+ producing a whole list of increasingly severe fuckups yet never others an explaination and rarely seems to resolve the issues. And people still spam iBill in threads like this? Amazing and amusing.

Nice post PSW. It doesn't help those in the crap much at the moment but shit happens and at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of.

Nice post. Very true.

r-c-e · 01-19-2003, 04:09 PM

Quote:

Originally posted by Sexfind
Anyone got a nice billing solution for Australian webmasters or should we all give up and go to the beach ?

Try websitebilling. They seem to have their situation sorted out.

BluMedia · 01-19-2003, 04:27 PM

A processor without a 800 number? I would never process with anyone unless I could contact them around the clock toll free. I will stick with CCBill they kick ass and their relationship with Visa/Mastercard is awesome.

jact · 01-19-2003, 04:41 PM

Quote:

Originally posted by BluMedia
A processor without a 800 number? I would never process with anyone unless I could contact them around the clock toll free. I will stick with CCBill they kick ass and their relationship with Visa/Mastercard is awesome.

Not only don't they have an 800 # they don't appear to be answering emails on this subject either.

BluMedia · 01-19-2003, 04:57 PM

That is your first bad sign. It is kindof like finding a webhost. You need to beable to get a hold of someone anytime, anyday. I don't care if it is Christmas there should be someone around.
That is definetly true for your processor. If they go down and you can't get a hold of anyone you are fucked.

rowan · 01-19-2003, 05:30 PM

Just received this email:

=============================================
Dear PSW Webmaster,

We are pleased to offer our affected clients a solution to the upcoming Visa processing gap. A third party, SCZ Investments Ltd, has offered our clients the ability to operate under their corporate umbrella and registration.

There will be no charges or fees to you, our client, as all of the necessary arrangements have already been made with SCZ. Your processing fees will not be affected in any way. Your customers will not notice this change, except in that the name appearing on their credit card statements will now show both PSW and SCZ descriptor information.

We hope that you will take advantage of this opportunity and continue processing through PSW. If you wish to participate, there is no action required on your part. If you do NOT wish to participate, please let us know as soon as possible.

Regards,

Client Services
PSW Billing Solutions
[email protected]
www.pswbilling.com
=============================================

Hmmm... so does this mean SCZ (whoever they are) will be risking their merchant status in order to add another buffer level to transactions?

Seems like more sticky tape and bandaids...

jact · 01-19-2003, 05:46 PM

Quote:

Originally posted by rowan
Just received this email:

=============================================
Dear PSW Webmaster,

We are pleased to offer our affected clients a solution to the upcoming Visa processing gap. A third party, SCZ Investments Ltd, has offered our clients the ability to operate under their corporate umbrella and registration.

There will be no charges or fees to you, our client, as all of the necessary arrangements have already been made with SCZ. Your processing fees will not be affected in any way. Your customers will not notice this change, except in that the name appearing on their credit card statements will now show both PSW and SCZ descriptor information.

We hope that you will take advantage of this opportunity and continue processing through PSW. If you wish to participate, there is no action required on your part. If you do NOT wish to participate, please let us know as soon as possible.

Regards,

Client Services
PSW Billing Solutions
[email protected]
www.pswbilling.com
=============================================

Hmmm... so does this mean SCZ (whoever they are) will be risking their merchant status in order to add another buffer level to transactions?

Seems like more sticky tape and bandaids...

Yet another email I didn't get from them. This is getting really old, really fast. Anyone know a good processor I can use (being Canadian) to plug a third party shopping cart into? Thanks.

PSW Billing Solutions · 01-19-2003, 09:14 PM

Round 2. Sorry for the delay. Wanted to wait until after the second email.

Sexfind: How confident is PSW Billing of being able to continue to process VISA over the foreseeable future for Australian clients?
It?s not as much a question of confidence as it is one of practicality. Any billing company with a proper international banking relationship can currently process your transactions. However if Visa-International follows Visa-USA and cross-border settling is stopped (which is likely in 6 to 8 months) the IPSPs will need to have a banking relationship in your region. We are fairly confident that we will have a proper relationship within that timeframe. However, there is no hard guarantee (which is part of why some billing companies have decided to close the borders now, expanding as they secure local agreements. This may also answer your question to corvett.)

2. Do you envisage any other difficulties in future with any aspect of the processing at PSW?
Loaded question.

No billing company in the high-risk arena can promise a difficulty-free future (simply because the playing field is constantly changing). Thus, we will contend that every billing company is likely to have future difficulty with aspects or freedoms which are currently complete ignored. For PSW specifically, the singular problem that started this thread is one like that of a cut phone line. It doesn?t matter where it?s cut, the signal (or transaction) won?t go through on the original line. We do not foresee additional problems, however we don?t know what the weapon of choice will be in coming months.

Hooper: i hope they manage to work everything out
We are.

Directfiesta: Not with you guys, but I appreciate your answers
Forums make for interesting speculation, we?re glad we?re able to post here too!

jact: just wish customer service was a little more refined
Customer service has been an item of discussion as of late. Your concern (along with others here) has been duly noted.

Hellfire: They owe me my fucking money.
We appreciate you providing your account number. That account, deactivated in mid November, was the only in the history of our company not to receive its hold back for very specific reasons and undeniable evidence regarding US Law, Visa Policy, and Credit Card Fraud. (The original gfy thread discussing the related events appears to be offline.) We do not wish to adversely affect your professional reputation and thus will not detail the situation here.

jact: another email I didn't get from them
Someone will check your account settings and contact you. There are a number of reasons you may not have received either email. Sorry for the continued stress. Probilling is based out of Canada and we have had great relations with them, as you search for backup options.

Rowan: does this mean SCZ will be risking their merchant status? Seems like more sticky tape and bandaids.
SCZ came forward with a solution for webmasters who don?t have access to other immediate avenues. This is a temporary solution as the circumstances themselves are temporary. All sites with unqualified content were removed months ago and thus SCZ offered to provide an umbrella during the rain.

Tipsy: at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of.
Thanks for the note. We?d rather sit on the sofa and talk with you. Hope this has helped calm some nerves.

rowan · 01-20-2003, 07:48 AM

PSW,

Your original email didn't make it clear that this SCZ thing was only a temporary (?) solution...

Hellfire · 01-20-2003, 10:11 AM

to PSW guy:

Why did you never inform me about account termination?
I had 3 accounts, not one! and some of my friends also don't getting paid his hold money! I know, PSW pays to these accounts who still having active PSW subscribers on it, becose PSW affraud tons of chargebacks and kick-out from biz.

If you are nice boys, please, send me an e-mail with full axplanation of termination of all my 3 PSW accounts!!!
You have my e-mail .

I'm never broked your rules. always according them.

jact · 01-20-2003, 04:06 PM

I'd like to thank Matt for taking the time to call me last night and sort out some of my issues with this situtation. Though I did receive a response to my email to customer service nearly 72 hours later, which was full of BS however I will take into account that the PSW rep here has said they are addressing their customer service problems. (START BY FIRING EILEEN! She's 3 for 3 on screwups with me!). Thanks again Matt.

tellmeyes · 01-21-2003, 04:12 PM

PSW Billing Solutions
pelase answer to this guy(Hellfire), I do know him for 2 years already, nice person, really "right" person to deal with.

Also I do know which of his websites were under your service, VISA USA really stopped accepting new transactions for this kind of websites since Nov, but if someone broke any laws - this is you, who accepted and processed transactions for his websites during 1.5 years!

Now when you are unable to make a penny from this theme you just blocked his account and kept his money for your needs. You ever didn't notify him that his acounts were closed and why!

Centurion · 01-21-2003, 06:08 PM

Jact,

Ahmen in regards to Eileen..totally out of it and not about to lift a single finger to help.

They've been processing cc's since 12/24/02 for me, and haven't received a single penny from them yet (and they do owe me a fairly large amount of money!).

So, on top of all that, today I lose my VISA access with them. Call them up (someone actually answered the phone..one of the worst customer service groups in ebilling) and am told they don't know HOW it happened, and it would take 7-10 days before I could get Visa access again (Yes..I AM a U.S. webmaster).
So..I'm cutting all ties with them. They serve up failing grades in too many areas to be considered "Professional ebillers".

p00p · 01-22-2003, 12:25 PM

Quote:

Originally posted by Dawn
I believe the reason why PSW is affected and not many others, is that they were suppose to reg for Visa, and never did. Nevertaking the $750 fee either from the websites. NOw they have been caught and have to correct the issue on their end, but it will take time.

Wow. What intellectual insight, 'Dawn'. You might want to gather facts rather then speculate, trailerpark girl.

Kimmykim · 01-22-2003, 01:54 PM

So this SCZ will own those members tho, correct? The sites that produce the joins will not have access to the member info unless SCZ wants to give them to the sites at the end of this temporary solution?

WebDork · 01-25-2003, 03:34 PM

Quote:

Originally posted by Sexfind
This is a flashback to October for us, there must be a decent processor out there who can offer full featured third party processing for Australian clients.

PSW provide exactly the type of thing we need, as did IBill before we left them, I really do not cherish the idea of going back to IBill (I have no idea how they handle Aussie clients now anyway).

CCBill isn't an option, other than Glo-Bill who is there ?

Im an Aussie and have used www.globosale.net for around 12 months. Used to be my primary but I switched to PSWBilling for primary. The advantage of globosale is that they dont charge to do direct deposit. The disadvantage though is that their graphics look shitty and my biggest beef is that they allow users to unselect a tick box on their signup page for rebilling as they go in. Subsequently rebills are low. I think Globosales back end is better.

01-17-2003, 06:33 PM	#51
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	I'll vouch for schiz, as far as knowing him for a long time and that he wouldn't scam anyone. He's a pretty clever guy so whatever he has in mind, it's at least worth a listen. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

01-17-2003, 07:21 PM	#54
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	At this point, there is only CCBill and CCBillEU. CCBill processes transactions for webmasters in the United States visa region; CCBillEU processes transactions for the European Union visa region. We can only process visa transactions for webmasters within one of those 2 regions. The $750.00 registration fee is only for the US region and it is paid back; there is no fee for webmasters within the EU region. __________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

01-17-2003, 07:41 PM	#56
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,591	I hate to say I told you so...... but. Anyone ready to get a merchant account and take control of their processing? Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

01-17-2003, 07:43 PM	#57
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,591	Matt from PSW is a great guy. I hope they get this all worked out. Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

01-17-2003, 09:01 PM	#60
PornBroker Confirmed User Join Date: Sep 2002 Posts: 686	here we go again....................... __________________ please allow me to introduce myself, I'm a man of wealth and taste...I've been around for a long long year stolen many man's soul and faith...I was around when jesus christ had his moment of doubt and pain...made damn sure that pilate washed his hands and sealed his fate...pleased to meet you hope you guess my name...but's what's puzzling you is the nature of my game...

01-17-2003, 06:59 PM	#53
HunkyLuke Virgin by request ;) Industry Role: Join Date: Feb 2002 Posts: 1,924	corvett, what is your solution for Aussie webmasters. I went to your signup page and saw info for US and EU webmasters, but not Asia-Pacific. Is CCBill charging the visa fee for the AP region and if yes are you offering the same payback deal as with your US webmasters? Luke

01-17-2003, 07:31 PM	#55
PornoBug Confirmed User Industry Role: Join Date: Oct 2002 Location: Australia Posts: 237	This is a flashback to October for us, there must be a decent processor out there who can offer full featured third party processing for Australian clients. PSW provide exactly the type of thing we need, as did IBill before we left them, I really do not cherish the idea of going back to IBill (I have no idea how they handle Aussie clients now anyway). CCBill isn't an option, other than Glo-Bill who is there ?

01-17-2003, 07:56 PM	#58
schiz Confirmed User Join Date: Nov 2002 Location: Middle of a cornfield Posts: 1,103	To those who responded to my post, I've emailed you all back. As for the hotmail address, sorry about that. You can also contact me at [email protected] Thanks for the interest. schiz

01-17-2003, 08:40 PM	#59
CoolE Confirmed User Join Date: Jul 2002 Location: Canada Posts: 451	This is where all of you who called Epoch, IBill and CCBill "The Three Stooges" eat your words. You gotta wonder who is next? Globill? And still no solution for the Canadian webmaster other than incorporation in some foreign country or another.

01-17-2003, 10:08 PM	#62
PornoBug Confirmed User Industry Role: Join Date: Oct 2002 Location: Australia Posts: 237	CoolE, I doubt the PSW situation is anymore than temporary, in their email they promise return to VISA billing within 10 days. No, I am not blind without a cane, but I will trust PSW when they say 10 days more than IBill when they say 10 days. IBill owe me several thousand dollars which is 60 days overdue, so I put them in the "assholes I would never deal with" category. If PSW stretches time out more than 10 days then they will lose me to another processor as after the IBill debacle I am not going to put up with too much downtime from my primary processor, no matter what the problem.

01-17-2003, 10:21 PM	#63
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	I never even got the email, I find that rather disturbing since it effects me. Glad I decided to have a peek at the board tonight. __________________ Free agent

01-17-2003, 10:38 PM	#64
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	twistyneck, if an account violates our AUP, we verify it, make a good faith effort to inform them of this, and if they continue, we terminate them. I had forwarded your correspondence to the proper department to let them handle it. If you wish, I can follow up with what they did on Monday. Off of the top of my head, I can think of a number of things that it can be, but I am not going to speculate here. If you continue to see spam coming from the account that you had mentioned, email or ICQ me and I will make sure that it is handled. If I don?t, feel free to start a separate thread about this and ask Lensman to make it ?sticky? __________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

01-17-2003, 10:38 PM	#65
awu Confirmed User Join Date: Apr 2002 Location: Australia Posts: 228	I'm in Australia and I use AC Pay and Globill I use as a backup. Todate everything is going well. I know Schiz as well and he will help out.

01-17-2003, 11:10 PM	#66
Snake Doctor I'm Lenny2 Bitch Join Date: Mar 2001 Location: On top of my soapbox Posts: 13,449	Sure looks like there's a lot of people wishing they'd have just sucked it up and paid that $750 now..... __________________ sig too big

01-17-2003, 11:10 PM	#67
PSW Billing Solutions Registered User Join Date: Jan 2003 Location: New England, USA Posts: 33	Welcome to the Visa house of love! Ok, sexfind, thanks for the questions, sorry it's taken us so long to get on the boards. Now for a BIG Q&A session: Sexfind: what the fuck is going on there? While this doesn't affect USA Accounts, we've had a timing issue with our current upstream relationships. We had hoped to provide full coverage but, unfortunately, while in the process of securing new accounts a gap suddenly occurred between possible transaction channels. Shoplifter: Looks like someone had to switch banks in a hurry Something like that, yes. Wish it could have happened a little faster. Rowan: I don't have a backup processor. It caught us by surprise as well. We were scrambling to determine a course of action quickly this afternoon. Please do consider an alternate biller like those presented throughout this thread. (Processing Princess sounds cute) XSV: got that email as well, but only for 2 of our domains? If you are a USA Sponsored Merchant some of your new domain may not have been listed immediately, simply let us know and they will be pulled under the US Corp. corvett (ccbill): I hate jumping into threads like this... All the drinks are on PSW, say a while and flex for us. lol. Sexfind: Anyone got a nice billing solution for Australian webmasters or should we all give up and go to the beach ? You can bet all of the billing companies are working on your region (kinda like trying to hit a Piñata.. but now there's 6 of them.. and we're blindfolded, barefoot.. and the floor is covered with tacks. J.R.: We use PSW as a backup, we will turn them off for a few days until this problem is sorted. "Don't put all your eggs in one basket" was an ad campaign we ran a while back. Never meant for it to be necessary but.. you da man! J.R. & Darren: lol wtf? most artistic spam ever, so instead of sending to our signup page we send them to ours... Interesting concept, do a combination meta-refresh / javascript-replace. Too bad we couldn't do that with our join page.. send traffic to a trusted associate. Centurion: First Lancelot Security..then probilling..now THIS! ARRGH! Yeah, Visa isn't showing us the love either. Thanks for using us as a primary, sorry for the short notice on the gap. chilihost: FK F**K is right. And I believe probilling is back up to par. At least when we last checked with them (Internext). justsexxx: Why is PSW affected with this reg. and others not? See first Q/A (sexfind, timing issue) Tipsy: Two people who use a different Internet from everyone else... This thread gets funnier as it goes along. Definitely fascinating. I?m impressed. Sexfind: PSW are fine if they continue to accept VISA We will. schiz: I can help you stay with PSW, with no VISA (or MC) fees ever, as well as uninterrupted service. Please tell us how to stay with us and not charge fees ever and keep service forever. Wish we could have talked early this afternoon. Sexfind: there must be a decent processor out there who can offer full featured third party processing for Australian clients Under current international visa policies your transactions can be settled almost anywhere outside the US. However if Visa International follows Visa-USA and cross-border settling is stopped (which is likely) the IPSPs will need to have a banking relationship in your region. Mitch/Netbilling: get a merchant account Netbilling is widely trusted and merchant accounts are definitely a nice option. CoolE: still no solution for the Canadian webmaster Unfortunately none of the few banks in that region currently wish to handling high-risk transactions. The conversations continue. jact: I never even got the email** Chances are you weren?t affected. If you are not a USA Sponsored Merchant, please contact client services. More answers to follow tomorrow as necessary. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

01-17-2003, 11:34 PM	#68
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	__________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

01-17-2003, 11:43 PM	#69
PornoBug Confirmed User Industry Role: Join Date: Oct 2002 Location: Australia Posts: 237	PSW Billing Solutions, the response posted here is what I think sets you apart from the likes of IBill. Its clear, informative and precise. You admit theres a gap and that the playingfield is difficult and you demonstrate a clear desire to fix things up... If PSW will continue to accept VISA for us in Austrakia and Im fairly sure your post said that you will then we are happy to wait for you to get it together, being informed is fantastic. However I do have a couple of questions. 1. How confident is PSW Billing of being able to continue to process VISA over the forseeable future for Australian clients ? 2. Do you envisage any other difficulties in future with any aspect of the processing at PSW ? I fairly sure that you couldnt give anything but a positive response, but if there are things in the wind which may affect clients in future then at least a "oh well theres this possibility" could be kept in mind. Good on you for being so direct in your answers, the contrast to IBill is staggering.

01-17-2003, 11:47 PM	#70
PornoBug Confirmed User Industry Role: Join Date: Oct 2002 Location: Australia Posts: 237	Corvette , forgive me if you already answered this, is CaveCreek thinking about handling Aussie clients ever ? Surely the market is there ?

01-17-2003, 11:58 PM	#71
schiz Confirmed User Join Date: Nov 2002 Location: Middle of a cornfield Posts: 1,103	Hey PSW. Good to see you guys posting. I can't help you as a whole, but I can help a couple of the webmasters. I've offered solutions for a few things, but nothing on that great of a scale. schiz

01-18-2003, 12:55 AM	#72
Hooper Confirmed User Join Date: Jul 2001 Location: A Free America Posts: 2,210	We're happy with PSW. We received 2 e-mails from them regarding two of our domains (which we thought was odd given that we are a usa sponsored merchant) but i hope they manage to work everything out. __________________ <a href="http://www.adultplatinum.com/"><img src="http://www.adult.com/wmbanners/10dcash-468x60.gif"></a>

01-18-2003, 01:00 AM	#73
Dawn Registered User Join Date: Nov 2002 Posts: 22	I believe the reason why PSW is affected and not many others, is that they were suppose to reg for Visa, and never did. Nevertaking the $750 fee either from the websites. NOw they have been caught and have to correct the issue on their end, but it will take time.

01-18-2003, 07:20 AM	#76
Tipsy Confirmed User Join Date: Jul 2001 Location: See sig Posts: 6,989	PSW fucked up but came to the board with sensible and business like replies and hopefully will get the problem sorted. IBill spends 18 months+ producing a whole list of increasingly severe fuckups yet never others an explaination and rarely seems to resolve the issues. And people still spam iBill in threads like this? Amazing and amusing. Nice post PSW. It doesn't help those in the crap much at the moment but shit happens and at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of. __________________ Ignorance is never bliss.

01-19-2003, 09:04 AM	#80
Hellfire Confirmed User Join Date: Oct 2002 Posts: 159	I had been happy PSW customer almost 2 years. They seems like very smart guys, especially Gabriel Truitt. But one day they stop billing my sites (new visa reg.), and paid current periods. Thats okay. BUT they are forgot to pay me MY HOLD $$$! . it is about $500/week. not that great money, but in 6 month period this is a new car!!! They never reply my e-mails, ICQ messages after it So, everybody can see hows they are turn from good guys to ASSHOLES in one day. Please, do not deal with these cheaters! They owe me my fucking money (not just me, I know few more persons). I have a contract with them. So, I will try to sue them. May anybody suggest the way to beat out my money from them? If you guys(PSW band) read this thread, my 1st. acc was #200107

01-19-2003, 04:27 PM	#84
BluMedia Confirmed User Industry Role: Join Date: Dec 2002 Location: Colorado Posts: 3,973	A processor without a 800 number? I would never process with anyone unless I could contact them around the clock toll free. I will stick with CCBill they kick ass and their relationship with Visa/Mastercard is awesome. __________________ IntenseCash - If you can't convert us then you might want to look for a new job . BrokeStraightBoys.com converting 1:124 stats counted by Nats

01-19-2003, 04:57 PM	#86
BluMedia Confirmed User Industry Role: Join Date: Dec 2002 Location: Colorado Posts: 3,973	That is your first bad sign. It is kindof like finding a webhost. You need to beable to get a hold of someone anytime, anyday. I don't care if it is Christmas there should be someone around. That is definetly true for your processor. If they go down and you can't get a hold of anyone you are fucked. __________________ IntenseCash - If you can't convert us then you might want to look for a new job . BrokeStraightBoys.com converting 1:124 stats counted by Nats

01-19-2003, 05:30 PM	#87
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Just received this email: ============================================= Dear PSW Webmaster, We are pleased to offer our affected clients a solution to the upcoming Visa processing gap. A third party, SCZ Investments Ltd, has offered our clients the ability to operate under their corporate umbrella and registration. There will be no charges or fees to you, our client, as all of the necessary arrangements have already been made with SCZ. Your processing fees will not be affected in any way. Your customers will not notice this change, except in that the name appearing on their credit card statements will now show both PSW and SCZ descriptor information. We hope that you will take advantage of this opportunity and continue processing through PSW. If you wish to participate, there is no action required on your part. If you do NOT wish to participate, please let us know as soon as possible. Regards, Client Services PSW Billing Solutions [email protected] www.pswbilling.com ============================================= Hmmm... so does this mean SCZ (whoever they are) will be risking their merchant status in order to add another buffer level to transactions? Seems like more sticky tape and bandaids...

01-19-2003, 09:14 PM	#89
PSW Billing Solutions Registered User Join Date: Jan 2003 Location: New England, USA Posts: 33	Round 2. Sorry for the delay. Wanted to wait until after the second email. Sexfind: How confident is PSW Billing of being able to continue to process VISA over the foreseeable future for Australian clients? It?s not as much a question of confidence as it is one of practicality. Any billing company with a proper international banking relationship can currently process your transactions. However if Visa-International follows Visa-USA and cross-border settling is stopped (which is likely in 6 to 8 months) the IPSPs will need to have a banking relationship in your region. We are fairly confident that we will have a proper relationship within that timeframe. However, there is no hard guarantee (which is part of why some billing companies have decided to close the borders now, expanding as they secure local agreements. This may also answer your question to corvett.) 2. Do you envisage any other difficulties in future with any aspect of the processing at PSW? Loaded question. No billing company in the high-risk arena can promise a difficulty-free future (simply because the playing field is constantly changing). Thus, we will contend that every billing company is likely to have future difficulty with aspects or freedoms which are currently complete ignored. For PSW specifically, the singular problem that started this thread is one like that of a cut phone line. It doesn?t matter where it?s cut, the signal (or transaction) won?t go through on the original line. We do not foresee additional problems, however we don?t know what the weapon of choice will be in coming months. Hooper: i hope they manage to work everything out We are. Directfiesta: Not with you guys, but I appreciate your answers Forums make for interesting speculation, we?re glad we?re able to post here too! jact: just wish customer service was a little more refined Customer service has been an item of discussion as of late. Your concern (along with others here) has been duly noted. Hellfire: They owe me my fucking money. We appreciate you providing your account number. That account, deactivated in mid November, was the only in the history of our company not to receive its hold back for very specific reasons and undeniable evidence regarding US Law, Visa Policy, and Credit Card Fraud. (The original gfy thread discussing the related events appears to be offline.) We do not wish to adversely affect your professional reputation and thus will not detail the situation here. jact: another email I didn't get from them Someone will check your account settings and contact you. There are a number of reasons you may not have received either email. Sorry for the continued stress. Probilling is based out of Canada and we have had great relations with them, as you search for backup options. Rowan: does this mean SCZ will be risking their merchant status? Seems like more sticky tape and bandaids. SCZ came forward with a solution for webmasters who don?t have access to other immediate avenues. This is a temporary solution as the circumstances themselves are temporary. All sites with unqualified content were removed months ago and thus SCZ offered to provide an umbrella during the rain. Tipsy: at least your trying hard to resolve it and answer peoples concerns, rather than 'hiding behind the sofa' until it all dies down and goes away like others are fond of. Thanks for the note. We?d rather sit on the sofa and talk with you. Hope this has helped calm some nerves. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

01-20-2003, 07:48 AM	#90
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	PSW, Your original email didn't make it clear that this SCZ thing was only a temporary (?) solution...

01-20-2003, 10:11 AM	#91
Hellfire Confirmed User Join Date: Oct 2002 Posts: 159	to PSW guy: Why did you never inform me about account termination? I had 3 accounts, not one! and some of my friends also don't getting paid his hold money! I know, PSW pays to these accounts who still having active PSW subscribers on it, becose PSW affraud tons of chargebacks and kick-out from biz. If you are nice boys, please, send me an e-mail with full axplanation of termination of all my 3 PSW accounts!!! You have my e-mail . I'm never broked your rules. always according them.

01-20-2003, 04:06 PM	#92
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	I'd like to thank Matt for taking the time to call me last night and sort out some of my issues with this situtation. Though I did receive a response to my email to customer service nearly 72 hours later, which was full of BS however I will take into account that the PSW rep here has said they are addressing their customer service problems. (START BY FIRING EILEEN! She's 3 for 3 on screwups with me!). Thanks again Matt. __________________ Free agent

01-21-2003, 04:12 PM	#93
tellmeyes Registered User Join Date: Jan 2003 Posts: 55	PSW Billing Solutions pelase answer to this guy(Hellfire), I do know him for 2 years already, nice person, really "right" person to deal with. Also I do know which of his websites were under your service, VISA USA really stopped accepting new transactions for this kind of websites since Nov, but if someone broke any laws - this is you, who accepted and processed transactions for his websites during 1.5 years! Now when you are unable to make a penny from this theme you just blocked his account and kept his money for your needs. You ever didn't notify him that his acounts were closed and why!

01-21-2003, 06:08 PM	#94
Centurion Confirmed User Industry Role: Join Date: Dec 2002 Location: SeATtle Posts: 6,033	Jact, Ahmen in regards to Eileen..totally out of it and not about to lift a single finger to help. They've been processing cc's since 12/24/02 for me, and haven't received a single penny from them yet (and they do owe me a fairly large amount of money!). So, on top of all that, today I lose my VISA access with them. Call them up (someone actually answered the phone..one of the worst customer service groups in ebilling) and am told they don't know HOW it happened, and it would take 7-10 days before I could get Visa access again (Yes..I AM a U.S. webmaster). So..I'm cutting all ties with them. They serve up failing grades in too many areas to be considered "Professional ebillers".

01-22-2003, 01:54 PM	#96
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	So this SCZ will own those members tho, correct? The sites that produce the joins will not have access to the member info unless SCZ wants to give them to the sites at the end of this temporary solution?