bump for LauraLee

Support reply :

Boris: We will try to settle them all by the end of this week. We apologize for the inconvenience it has caused you.
Support : As soon as the funds are on our account, all the prepaid cards will be loaded.
Me: and when the funds will be into your account ?
Boris: hopefully by the end of this week

So now it takes "hopefully" 1 week to load their "instant" prepaid cards...


Laura is not responding to emails anymore, so be very careful if you have funds in i-payout/EMC2

Hi Grenlab,

I am confused about me not answering emails. I am not aware of any that have gone unattended. I have you added on ICQ, please feel free to contact me there as well.

We are in the process of adding the new EUR card, as you pointed out, the limits (500 eur) were just not acceptable and we were under the impression they could be raised with additional KYC. That was not the case, which is why we began the process to offer a new/better EUR card. I was told by tech this morning that it is in the final stages and should be in the next couple days.

Thank you,
LauraLee

Regarding stored value card loads to the Globe Wallet Visa card:

IPS selected the Globe Wallet Visa prepaid card as one of the options on the platform because it is a flexible
and low cost card program, on the largest card network in the world, issued
by a stable, reliable bank with the ability to issue the cards worldwide outside of the US.

We asked IPS to add instant loads to the stored value card option on our
platform about 60 days ago. A nice feature for sure. For the most part, it has run smoothly,
however, the e-wallet accounts are at Post/Deutsche
Bank in Germany and the card program is managed out of GBC bank in Antigua, and because of this, IPS has found
it to be an issue sometimes with wires to the Globe Wallet load accounts. Postbank wires
are routed internationally through Deutsche Bank, Frankfurt to Deutsche Bank & Trust New York,
then to Antigua! A crazy protocol, but this is how Deutsche does it and as a result, wires can take as much as 4-5 days
to get to GBC in Antigua to the loading account. In general, we could not have a better e-wallet bank than
Postbank/Deutsche. But IPS and EMC2 are looking at this one issue and intend to resolve it and quickly.

With all the payout options that our e-wallet supports, IPS did not previously have a lot of demand for
stored value cards, from their MLM clients for example, so this has been a learning experience, because in the
adult space we seem to be somewhat card centric. So the timing of wires, estimates of usage, etc.,
can be a moving target and has sometimes been an issue. Maybe this is why one of our competitors who has their cards issued out of Belize, has standard loads taking 3-5 days, while they charge $5 for 'express loads'
within 2 hours. :) Anyway, we and IPS are learning and improving the timing and reliability of the instant load feature, which we offer at no additional charge, of course. GBC, the card issuing bank, and our program manager for the Globe Wallet Visa card are working with IPS to streamline the process of getting funds from the e-wallet accounts at Post to the loading account in Antigua much more quickly, including with the addition of another correspondent bank for wiring. We are all committed to getting this process streamlined, and we are sorry that the instant load feature has been
somewhat inconsistent recently. We are going to make sure to do everything necessary to have this resolved shortly.

Of course, the other thing to mention is that we have a new card program going onto the IPS platform in the next couple of days with cards issued by a financial institution in the UK. Getting funds to the load account there will of course, be
same day or next day, thus insuring reliability on the instant load aspect. But be assured, IPS and EMC2 are also going to make sure and get the process streamlined for instant loading on the Globe Wallet Visa cards. It is an excellent, low cost, quality card program for non-US e-wallet account holders with EMC2Payouts.

Well...wires can be send with same day value, even to Antigua. A Swift message takes no more than 1 minute to reach from one corresponded bank to another and since being in the same bank group they mostly sure have an internal automated system to process it to the final corresponded of Bank of Commerce Antigua...i have seen same day wire transfers to epassporte with no problems.

The problem is that once you want to transfer funds to the debit card, the funds are blocked in "processing" and they are "in motion" ...you can not use them for other payments but you can not use them on the debit card either for 3-4-5 days.

You should put a note inside the system "debit card loaded delayed for 4-5 days" and not leave like it is now, where people should expect instant transfer and then have the funds "in motion" for 4-5 days...

Something like the one for Payoneer that take 4-6 weeks...(this i am sure is not your fault, as payoneer is probably blocking all "refunds" to their cards from you as a competitor)

1/7/2011 5:25:45 PM
*Attention Payoneer Cardholders:

Due to increased card restrictions, eWallet to Credit Card transactions to Payoneer cards may take up to 4 - 6 weeks to show up on your card.

Not to create confusion, which (card)loads are you talking about? Paxum have instant card loads for customers. It is the operators (you) responsibility to fund accounts where card loads are taken from. My apologies if you are talking about wire wallet loads, and not card loads, by customers. Your reply was a little confusing.

Why are i-payouts ewallet to credit card transfers taking so long? My first one took 5 days and my current one is now on day 7. They are showing up as a refund on my statement. I know my credit card company and they process in 1 day.

Why so slow?

Don't give the refunds take time bull either. My card company issued me a refund in as little as 30 minutes on a POS Merchant machine from a bar. So I'm looking for an answer with substance.

+1
On day 7 too. Refunds to my private cards usually takes from 30 minutes to 48 hrs, depending on the circumstances.

Yes they same

When I asked about ACH and Ipayout, I was refering to funding the account from the bank , not withdrawls to the bank account. When will this occur.

It also seems that Paxum's ACH to bank account is handy in some ways, but takes FOREVER - Transfer that was started on the 3rd of Feb, took until the 15th to be deposited.

Jason, contact me again on ICQ, pronto!

As affiliate getting paid through paxum i'm overall happy with the service, but consider the $50 fee for a wire to my bank in Spain way to much.

Half of that fee would be more fair while still too high compared with standard bank wire fees.

paxummmmmmmmmmmmmmmmmmmmmmm