when your support ticket is answered and solved do you say thanks? :)

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  • mineistaken
    See signature :)
    • Apr 2007
    • 29656
    #1

    when your support ticket is answered and solved do you say thanks? :)

    For example when I submit hosting support tickets I am wondering should I say thanks after its resolved?

    I mean its polite and all but reading that thanks takes support guys some time. So maybe by not saying thanks you save their time and its actually good thing to do.
    What do some of you who are answering support tickets think about it?

    Just a random thought
    Tags: None
    • PornGreen
      Confirmed User
      • Nov 2010
      • 554
      #2
      yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

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        • seeandsee
          Check SIG!
          • Mar 2006
          • 50945
          #3
          i say thanks upfront
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            • Sly
              Let's do some business!
              • Sep 2004
              • 31377
              #4
              I used to, but now I say thanks in the initial ticket so I don't have to later. Being on the receiving end of tickets, yes, it can get annoying every now and then but it is nicer than nothing at all.
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                • baddog
                  So Fucking Banned
                  • Apr 2001
                  • 107089
                  #5
                  We don't mind the thank yous. We even have a rating system so they can rate the response if they so desire.

                    Comment

                    • F-U-Jimmy
                      Confirmed User
                      • Apr 2006
                      • 6853
                      #6
                      Always
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                        • Intrinsic
                          Confirmed User
                          • Jun 2008
                          • 1589
                          #7
                          Originally posted by PornGreen
                          yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

                            Comment

                            • Domain Diva
                              Too lazy to set a custom title
                              • Oct 2007
                              • 10180
                              #8
                              Originally posted by F-U-Jimmy
                              Always
                              Same here...

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                                • BIGTYMER
                                  Junior Achiever
                                  • Nov 2004
                                  • 17066
                                  #9
                                  I always do.

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                                    • papill0n
                                      Unregistered Abuser
                                      • Oct 2007
                                      • 15547
                                      #10
                                      always

                                      good manners are a reflection of a persons respect for others

                                      no manners means u r a just a selfish cunt

                                        Comment

                                        • DateDoc
                                          Outside looking in.
                                          • Feb 2005
                                          • 14243
                                          #11
                                          I always do.

                                            Comment

                                            • CYF
                                              Coupon Guru
                                              • Mar 2009
                                              • 10973
                                              #12
                                              yeah I open up the ticket again to say thank you.
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                                                • TheDoc
                                                  Too lazy to set a custom title
                                                  • Jul 2001
                                                  • 13827
                                                  #13
                                                  I say it when I open tickets... But if I've been working with someone steady on an issue or if I created the issue, then I toss in an extra thank you at the end.
                                                  ~TheDoc - ICQ7765825
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                                                    • AzteK
                                                      Confirmed User
                                                      • Feb 2001
                                                      • 3451
                                                      #14
                                                      If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

                                                        Comment

                                                        • Way3
                                                          Confirmed User
                                                          • Mar 2007
                                                          • 1727
                                                          #15
                                                          We don't mind at all! In fact, it let's us know that the concern was resolved!

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                                                            • mineistaken
                                                              See signature :)
                                                              • Apr 2007
                                                              • 29656
                                                              #16
                                                              Originally posted by papill0n
                                                              always

                                                              good manners are a reflection of a persons respect for others

                                                              no manners means u r a just a selfish cunt
                                                              Hmm like I said I am considering not saying thanks because of saving their time. I mean their time is money and I thought maybe it pisses them off, like they open that ticket once again just to read "thanks". They could spend that time on opening another important ticket

                                                              Originally posted by AzteK
                                                              If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.
                                                              Yes I am considering of doing something along those lines.

                                                                Comment

                                                                • docputer
                                                                  Confirmed User
                                                                  • Jun 2006
                                                                  • 1103
                                                                  #17
                                                                  I usually do, I can't think of a time I didn't but my memory sucks

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                                                                    • ed_banger
                                                                      Registered User
                                                                      • Oct 2009
                                                                      • 12
                                                                      #18
                                                                      I try to remember to say thank you whenever thanks is due.

                                                                        Comment

                                                                        • Lint
                                                                          Confirmed User
                                                                          • Dec 2010
                                                                          • 254
                                                                          #19
                                                                          Yes, I say thanks.

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                                                                            • rogueteens
                                                                              So fucking bland
                                                                              • Jul 2006
                                                                              • 8005
                                                                              #20
                                                                              yes, i say thank you. Its only polite to do so.
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                                                                                • Kiopa_Matt
                                                                                  Confirmed User
                                                                                  • Oct 2007
                                                                                  • 1448
                                                                                  #21
                                                                                  Yes, customer support is a very thankless job, so opening up a ticket with the assumption someone is frustrated and/or wanting something from you, only to see, "Hey, thanks for your help! Much appreciated!" is a good thing.
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                                                                                    • TeenSluts
                                                                                      Confirmed User
                                                                                      • Mar 2006
                                                                                      • 1966
                                                                                      #22
                                                                                      yes, always.

                                                                                        Comment

                                                                                        • epitome
                                                                                          So Fucking Lame
                                                                                          • Jun 2009
                                                                                          • 12156
                                                                                          #23
                                                                                          It's weird.

                                                                                          With Naked Hosting, I always send a thank you rely.

                                                                                          With Reflected, I thank them in advance.

                                                                                          There is no rhyme or reason to this ... they both have kick ass support.

                                                                                            Comment

                                                                                            • PornGreen
                                                                                              Confirmed User
                                                                                              • Nov 2010
                                                                                              • 554
                                                                                              #24
                                                                                              i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.

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                                                                                                • Spunky
                                                                                                  I need a beer
                                                                                                  • Jun 2002
                                                                                                  • 133986
                                                                                                  #25
                                                                                                  I try to be polite most of time

                                                                                                    Comment

                                                                                                    • irwin99
                                                                                                      Confirmed User
                                                                                                      • Oct 2010
                                                                                                      • 144
                                                                                                      #26
                                                                                                      No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

                                                                                                        Comment

                                                                                                        • BJ
                                                                                                          Confirmed User
                                                                                                          • Mar 2002
                                                                                                          • 5590
                                                                                                          #27
                                                                                                          If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

                                                                                                            Comment

                                                                                                            • Forkbeard
                                                                                                              Confirmed User
                                                                                                              • Feb 2002
                                                                                                              • 2236
                                                                                                              #28
                                                                                                              At Mojohost, if the ticket is something open-and-shut where the ticket is closed instantly, I don't reopen it just to say thanks. But a lot of times, the guys will address my problem and leave the ticket open long enough for me to react to the solution or indicate whether I have any follow-up needs. So I get a fair few opportunities to say thanks when I am closing tickets, and I try to take every one of those.

                                                                                                              Of course, those guys are so awesome I always try to remember to say please-and-thank-you in my initial ticket requests anyway.
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                                                                                                                • GrouchyAdmin
                                                                                                                  Now choke yourself!
                                                                                                                  • Apr 2006
                                                                                                                  • 12085
                                                                                                                  #29
                                                                                                                  If they fix it without you holding their dick through the entire 'FUCKING FIX IT', then, yes, they deserve praise.

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                                                                                                                    • signupdamnit
                                                                                                                      Confirmed User
                                                                                                                      • Aug 2007
                                                                                                                      • 6697
                                                                                                                      #30
                                                                                                                      Originally posted by irwin99
                                                                                                                      No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.
                                                                                                                      Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.

                                                                                                                      You don't like my posts? Put me on ignore or fuck right off. I'll say what I want.

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                                                                                                                        • Grapesoda
                                                                                                                          So Fucking Banned
                                                                                                                          • Jul 2003
                                                                                                                          • 46238
                                                                                                                          #31
                                                                                                                          yes I do

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                                                                                                                            • bl4h
                                                                                                                              Confirmed User
                                                                                                                              • Jul 2006
                                                                                                                              • 1282
                                                                                                                              #32
                                                                                                                              Im usually under the impression that they just want to close the ticket and move on to their next 300 open tickets. So no I keep it short as possible and no end thanks.

                                                                                                                              Unless it gives you an option to leave a comment as you close your own ticket then i do.

                                                                                                                                Comment

                                                                                                                                • GrouchyAdmin
                                                                                                                                  Now choke yourself!
                                                                                                                                  • Apr 2006
                                                                                                                                  • 12085
                                                                                                                                  #33
                                                                                                                                  Originally posted by signupdamnit
                                                                                                                                  Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.
                                                                                                                                  It's still appreciated.

                                                                                                                                    Comment

                                                                                                                                    • Denny
                                                                                                                                      Too lazy to set a custom title
                                                                                                                                      • Feb 2005
                                                                                                                                      • 17399
                                                                                                                                      #34
                                                                                                                                      yeah, but I think they don't care

                                                                                                                                        Comment

                                                                                                                                        • Denny
                                                                                                                                          Too lazy to set a custom title
                                                                                                                                          • Feb 2005
                                                                                                                                          • 17399
                                                                                                                                          #35
                                                                                                                                          Originally posted by GrouchyAdmin
                                                                                                                                          It's still appreciated.
                                                                                                                                          ------------------

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                                                                                                                                            • ottopottomouse
                                                                                                                                              She is ugly, bad luck.
                                                                                                                                              • Jan 2010
                                                                                                                                              • 13177
                                                                                                                                              #36
                                                                                                                                              Yes I do.
                                                                                                                                              ↑ see post ↑
                                                                                                                                              13101

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                                                                                                                                                • PR_Glen
                                                                                                                                                  Confirmed User
                                                                                                                                                  • Oct 2006
                                                                                                                                                  • 9058
                                                                                                                                                  #37
                                                                                                                                                  i'm not sure how a thank you could be annoying ever.. I don't find it necessary but always appreciated.
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                                                                                                                                                    • Sarah_Jayne
                                                                                                                                                      Now with more Jayne
                                                                                                                                                      • Dec 2002
                                                                                                                                                      • 40077
                                                                                                                                                      #38
                                                                                                                                                      I do but then I work in support so just feels like the right thing to do.

                                                                                                                                                        Comment

                                                                                                                                                        • 18teens
                                                                                                                                                          Confirmed User
                                                                                                                                                          • Dec 2002
                                                                                                                                                          • 1605
                                                                                                                                                          #39
                                                                                                                                                          I always say "thank you for your help" when I open the ticket.

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                                                                                                                                                            • CurrentlySober
                                                                                                                                                              Too lazy to wipe my ass
                                                                                                                                                              • Aug 2002
                                                                                                                                                              • 38953
                                                                                                                                                              #40
                                                                                                                                                              I always say thankyou, if only to offer them closure that although they know they have completed the work required, they then know that it was completed to my satisfaction too...


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                                                                                                                                                                • SCORE Ralph
                                                                                                                                                                  Confirmed User
                                                                                                                                                                  • Mar 2003
                                                                                                                                                                  • 2090
                                                                                                                                                                  #41
                                                                                                                                                                  Originally posted by seeandsee
                                                                                                                                                                  i say thanks upfront
                                                                                                                                                                  This
                                                                                                                                                                  5678
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                                                                                                                                                                    • mineistaken
                                                                                                                                                                      See signature :)
                                                                                                                                                                      • Apr 2007
                                                                                                                                                                      • 29656
                                                                                                                                                                      #42
                                                                                                                                                                      Originally posted by PornGreen
                                                                                                                                                                      i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.
                                                                                                                                                                      Originally posted by BJ
                                                                                                                                                                      If I forget, I open up the closed ticket a few weeks later and say "thanks bros"
                                                                                                                                                                      these made my day

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                                                                                                                                                                        • $5 submissions
                                                                                                                                                                          I help you SUCCEED
                                                                                                                                                                          • Nov 2003
                                                                                                                                                                          • 32195
                                                                                                                                                                          #43
                                                                                                                                                                          Yes. Definitely.

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                                                                                                                                                                            • georgeyw
                                                                                                                                                                              58008 53773
                                                                                                                                                                              • Jul 2005
                                                                                                                                                                              • 9865
                                                                                                                                                                              #44
                                                                                                                                                                              Originally posted by seeandsee
                                                                                                                                                                              i say thanks upfront
                                                                                                                                                                              I do ths and always reply back with a thanks after the problem is fixed.
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                                                                                                                                                                                • Tom_PM
                                                                                                                                                                                  Porn Meister
                                                                                                                                                                                  • Feb 2005
                                                                                                                                                                                  • 16443
                                                                                                                                                                                  #45
                                                                                                                                                                                  Imagine you have 20 tickets waiting, and 12 of them are thank you's. That's not annoying, it's the start of a great day.
                                                                                                                                                                                  43-922-863 Shut up and play your guitar.

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                                                                                                                                                                                    • fuzebox
                                                                                                                                                                                      making it rain
                                                                                                                                                                                      • Oct 2003
                                                                                                                                                                                      • 22353
                                                                                                                                                                                      #46
                                                                                                                                                                                      I thank people constantly, but only if we are chatting or emailing... That would just be annoying with a ticket system.

                                                                                                                                                                                        Comment

                                                                                                                                                                                        • $5 submissions
                                                                                                                                                                                          I help you SUCCEED
                                                                                                                                                                                          • Nov 2003
                                                                                                                                                                                          • 32195
                                                                                                                                                                                          #47
                                                                                                                                                                                          Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.

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                                                                                                                                                                                            • GrouchyAdmin
                                                                                                                                                                                              Now choke yourself!
                                                                                                                                                                                              • Apr 2006
                                                                                                                                                                                              • 12085
                                                                                                                                                                                              #48
                                                                                                                                                                                              Originally posted by $5 submissions
                                                                                                                                                                                              Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.
                                                                                                                                                                                              When did I click on the fucking Hallmark channel?

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                                                                                                                                                                                                • Aka_Bluey
                                                                                                                                                                                                  Confirmed User
                                                                                                                                                                                                  • Sep 2007
                                                                                                                                                                                                  • 631
                                                                                                                                                                                                  #49
                                                                                                                                                                                                  Originally posted by f-u-jimmy
                                                                                                                                                                                                  always
                                                                                                                                                                                                  +1 ....


                                                                                                                                                                                                  .
                                                                                                                                                                                                  Things that make ya go hmmmm....

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