Another Company going down the drain: ATCI HOSTING

btw: They are now part of the River City Internet Group (hostirian.com, npsis.com, primary.net,...)

Ugh, wish I saw this thread when it was started. I had some blog sites with them that I hadn't updated in over a year but for $30/month, whatever. Now the sites are down due to not paying my bill which actually is indeed paid in full. I called into the support line and hit the button for billing. On hold about a min. Got a guy. Explained what I needed. He said he's in tech support and I need the billing dept. Really!?!?!? Thanks dude.

He sends me to billing. Rings, rings, rings and then back to the same guy in tech support.

I tell him what's up. Give him my client ID #. Has no record of me. I give him one of my domain names. He's able to find me that way. Says I have a different ID # than what I gave him. My Client ID # is part of my ftp login so I know I got it right. Anyway, he tells me they do have my info so I'm at least good there. Now the kicker. Says no one's around in billing and he doesn't know when "he" will be back. Hmmm, one guy in billing? Nice!!! So I asked when I should call back as it's 2:30 where they are. He says maybe try tomorrow sometime. You'd think that there would ALWAYS be someone on in billing, wouldn't you?

Anyway, did a lil gfy search and here's this thread I did not see when first posted so here's a bump for anyone else who needs a warning.

It really is a shame.... They used to be great.

When I started in this biz I was on one of the teeny tiny adult WM forums and people fawned all over them.

However it appears the only two people using them were you and me. :-) I guess they couldn't support themselves on that.

Hope I can get my shit back. Not the end of the world if I don't but it'll still suck a little.

Yep, Chris was a good person and always there to help, too bad the people who bought it are letting it go to hell. I guess I can look back and be glad I switched to Naked/certified hosting....

most of da smaller companies cant handle it as soon as they gets a few clients. That's why you gotta be careful who you go with. Been there done that

Ouch.

Their service is not very good. I agree completely there. It's too bad. River City is a fairly big company who've grown through many decent sized acquisitions. However, their support channel is terrible.

Don't host with ATCI, they are not replying to any mails, they didn't cancel my hosting and they are still charging me.