Would you mind if your Host outsourced some phone support India? - GoFuckYourself.com - Adult Webmaster Forum

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chaze

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#1

Would you mind if your Host outsourced some phone support India?

02-22-2005, 02:00 PM

We where thinking about having unaswered calls roll over and between 5 and 9 am covered.

Just curious if it's big issue.

I actually would think it is and think they would rather leave a message and have us call them back.

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Sarah_Jayne

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#2

02-22-2005, 02:02 PM

It depends on how well trained your calls staff is and if they are going to be able to do anything more than take a message anyway.
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smashface

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#3

02-22-2005, 02:06 PM

Ive used Dell support and those guys were pretty helpful. These guys should do ok.
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#4

02-22-2005, 02:56 PM

Originally posted by smashface

Ive used Dell support and those guys were pretty helpful. These guys should do ok.

My cousin runs a team for a Philippines-based call center contractor for Dell and he tells me that the training is quite intensive. I'm sure the quality improves as time goes on.

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#5

02-22-2005, 02:59 PM

It depends on how well trained your calls staff is

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#6

02-22-2005, 03:01 PM

Hell no...speaking of which just had a nice stupid phone call from a telemarketer that seemed to be Brazilian...shit that bitch was as dumb as it gets...damm
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KorayIsSexy

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#7

02-22-2005, 03:01 PM

Yeah, As much as I am against it for economy reasons.. I really see nothing wrong with it. People compain but, alot of times they are trained more then support staff in the US. English training, US customs, Computer training, and most of the bigger companies require some sort of college education. It all depends on what company you go with.
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#8

02-22-2005, 03:03 PM

if they can provide good support, I don't care where they are when they pick up the phone...

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BRISK

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#9

02-22-2005, 03:04 PM

It all depends how much they can help you. If the person can't help you, it doesn't matter if they're located in the US or India or wherever.

If I have a problem, I just want someone who can solve it, I don't care where they're located.

I post on GFY so that when people ask me what I do,
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#10

02-22-2005, 03:22 PM

If they are able to help then sure, doesn't sound like an issue...

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#11

02-22-2005, 03:30 PM

More Jobs for India is nice.

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chaze

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#12

02-22-2005, 03:49 PM

Well they would not have root access to the servers, so they would have to get your accounts password to solve any issues and all technical server stuff would be forwarded back to us or you would be directed to a support ticket system.

Hmmm, tough one but I am surprised more people are this o.k. with it.

They work for $300 a day, so for about $100 a month I could cover the slow hours better and catch over flow.

I think godaddy already did this.

I just don't want to piss off anyone. and it seems the ones don't like this are animate about it.

Also dell had to come back to America recently from too many customers complaining about it being over sees.

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#13

02-22-2005, 03:50 PM

i wouldn't mind i hate awnsering your support calls.

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FIX01

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#14

02-22-2005, 03:54 PM

Hell no. There are plenty of hosts that have 24/7 support with someone that can help you immediately in an emergency and will more than likely know what you are talking about.
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#15

02-22-2005, 03:57 PM

I personally hate getting East Indian phone service, it sucks when you spell shit out and they still don't have a fuckign clue.

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#16

02-22-2005, 04:02 PM

If they don't have root access and you have to compromise security of your site by giving your user/pass out to someone overseas that don't even work for the company other than in an outsourcing contract, whats the point?

I would not do this nor would I ever support it. Now I do know of some solutions overseas where the company has control of root passwords and is very reliable. They sign NDA's and non competes and have built up their reputations.

However it's going to cost you more than 100 a month.

Don't compromise your customers security like this.
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#17

02-22-2005, 04:06 PM

would you mind if your customers outsourced their asses to other hosting company's. Theres no way i'd sit on the phone with an indian, who most likely cant do fuck all about my problem and won't know enuff english to tell me he cant do a fucking thing about it anyway. you might as well get a fucking answering machine. cheaper and people will understand it.
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chaze

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#18

02-22-2005, 04:09 PM

Originally posted by Evil1

would you mind if your customers outsourced their asses to other hosting company's. Theres no way i'd sit on the phone with an indian, who most likely cant do fuck all about my problem and won't know enuff english to tell me he cant do a fucking thing about it anyway. you might as well get a fucking answering machine. cheaper and people will understand it.

I kinda feel the same actually.

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#19

02-22-2005, 04:29 PM

Originally posted by chaze

We where thinking about having unaswered calls roll over and between 5 and 9 am covered.

Just curious if it's big issue.

I actually would think it is and think they would rather leave a message and have us call them back.

Personally, I hate talking with a tech that I have keep on saying excuse me since his/her accent is so strong that I can?t understand them.

Most of them are very helpful but I feel drained after talking with them, and recently I just say thank you and hang up and call again, until I can understand the person. Not being prejudice here, I just find it odd that American companies think it doesn?t matter to their U.S. based clients directing calls to a service rep that English is their second language to save a buck.

JMO

Last edited by SureFire; 02-22-2005, 04:30 PM.
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#20

02-22-2005, 05:08 PM

Dont do it... many companies are backing out of Indian support because of complaints from customers

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Richard - Triplexcash

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#21

02-22-2005, 06:02 PM

I think most people would prefer to have hosting issues solved asap, no matter where the support is coming from.

If you decide to try it, I am sure I can help you setup what you need in the Philippines.

Email me richard at bakit dot com or icq 322574184

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chaze

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#22

02-22-2005, 07:46 PM

Originally posted by rockdude

I think most people would prefer to have hosting issues solved asap, no matter where the support is coming from.

If you decide to try it, I am sure I can help you setup what you need in the Philippines.

Email me richard at bakit dot com or icq 322574184

Thanks for the offer, I am still weighing everything out for now. I still have to ask our customers what they think.

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#23

02-22-2005, 07:50 PM

i hate talking to non english people on the phone. Too hard to understand them.
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#24

02-22-2005, 08:37 PM

who needs the quickie mart.. who needs the quickie mart..
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