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I've been a phatservers customer for near on 2 years now and can't think of anything that you guys need to change to offer a better service.
Every single support ticket I've ever put in has always been answered under 30mins, from piss easy stupid shit qn's to slightly tricker ones. Support is always about as I was suprised to find out. Sunday morning 4am in Australia and my ticket gets answered thats golden to me.
If anyone is looking for a new host I can highly recomend them. In the near on 2 years I've been with them, I shit you not I've prolly only had around 40mins downtime, due to upgrades and whatnot. I never hear from them except @ invoicing time, and they're always on the ball, what more could you ask for?
-N
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