I think it's a fairly safe bet that iBill will not be the best solution for Australian based webmasters. They have poor client services, we often have to email our rep several times to elicit a response. It's rumoured they may be adding a couple of percent to their fees to cater for interntional accounts. They have some worrying and vague ideas about how to deal with Mastercard transactions. They are also very quick to refund customers regardless of whether a customer has actually had substantial use of the service they have subscribed to. More importantly refunded surfers cards are not always added to the "scrub" lists which means that you could be "screwed" by the same person twice!
iBill have a very large legacy customer base, much like Telstra does in Austalia. In coming months much of this legacy customer base will start dropping away and iBill will need to re-position itself in the third party billing market.
iBill will learn, like many other failed ventures before it, that being big doesn't mean you can drop the ball when it comes to looking after your clients.
