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Old 10-07-2002, 04:53 PM  
BJ
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Join Date: Mar 2002
Location: asia
Posts: 5,590
I spoke with the chargeback dept. at my merchant bank today to discuss some of my concerns the new policies will have and where they thought it was leading. One thing that I thought was 'nice' about having your own merchant account was in the event that you exceed the chargeback rate they will work with you, not against you to get everything back in line.

Also, disputing chargebacks is a pain in the ass but the more and more I think about it, it is actually beneficial to me and my business. I control my own destiny, I keep good records, and Im in charge of the dispute. Ive read most of the posts on the issue and the tone of most of them seem to indicate that a 3rd party processor would hang you out to dry if you exceeded x ammount of chargebacks.

It is pretty obvious that this is just a sign of more changes to come and the women I spoke to today agreed and mentioned that slowly over time regulations would be getting tighter. This would simply indicate that people need to run their businesses a bit mor ethically. It would seem that the point in which visa backs off is the point when they can perceive the industry being run in an ethical matter.

So, anyways I would suggest getting your own merchant account because at least you have more control over what happens. I would rather lose my account knowing that I lost it then have some 3rd party lose it for me.
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