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Some reps don't have access to the entire database of webmasters within a program. I hate that!! So it might not be their fault. In fact,when you come to them they might be behind the scenes scurrying around having to ask someone else what your stats are like, etc.
Something to take into consideration.
If you haven't talked to the rep for a year and they've talked to 5000 people since then, I wouldn't take it personally if they don't remember. I often have to look into my icq logs to make sure I'm talking to who I think I'm talking to. I do believe they should make the effort to make you FEEL remembered though, even if it's sketchy.
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