I just had a similar epassporte problem. Here's my email:
"> Hi! My name is XXXXX XXXXX and I am a cardholder. I called about this
> problem before, but I got disconnected during my call and later I saw that
> your whole call center had issues, so I guess I was just one of the
> unlucky ones, lol.
>
> I think something is wrong with my card, because whenever I try to use it,
> at gas pumps, inside stores, etc., it is coming up as an unauthorized
> account, like Visa is refusing the card or something? I don't know, but
> I've only been able to use it once at a store, and while it works fine at
> ATMs, I don't keep enough in my account to cover the fees for pulling $20
> out.
>
> I'm getting annoyed at having a hlaf of a tank of gas on the card and not
> being able to use it, so if you could look into the matter, I'd appreciate
> it.
>
> Thanks,
> XXXXX XXXXX"
To which I received this reply:
"Dear Cardholder,
For further assistance, see the faq section of
www.epassporte.com in
reference to making purchases at gas stations and restaurants.
https://www.epassporte.com/secure/ep...q=faq#extopic4.
I hope this is helpful and please let me know if I can be of further
assistance.
Regards,
Keith"
I replied with this on the 17th:
"I don't think you understand. I can't make ANY purchases. Not just at a
gas pump..not inside for a specified amount under my balance, either. I
am not geting simply declined. My account is showing as unauthorized."
No response yet, so I just forwarded the entire correspondence again with this subject line: "Is anyone going to answer me, or is a referral to an FAQ that does not have anything to do with my problem, which I fully explained, going to have to do it?"
*sigh* That's exactly WHY I don't leave anything but $20 in there. I can't spend it, so what's the point. Maybe I should think of it as a savings account that doesn't earn interest, lmao.