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Originally Posted by Lloyd_CCBill
Steve,
I took a look into your concerns about the form hits report. Going back and looking at your account; the day to day stats are accurate, but as you have pointed out the numbers for January are off. I am aware of an archiving process that is completed for the form hits system every three months and this process may possibly be causing a reporting issue. I have brought this situation to the attention of our maintenance department.
As with any CCBill related issue or concern; contacting our client support department is always the best possible way to facilitate an appropriate response directly from CCBill.
Thank you,
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I think that You, CCBillKate and Corvette should start work at your client support department. You guys take the time to listen and to give informative answers.
> this process
may possibly be causing a reporting issue
Will we ever get the answer to this question? It
may be a reporting issue, it
may be something else. As long as You don't know what it is, it should be regarded as a serious problem!
SteveM