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why don't you reset the password direct and send the new password to the user.
why do you need the f0ck username and email you have been told?
why do you make this things worse and worse.
i respect Keyser Soze and his great work. but i must say, epassporte always make their clients in horror-struck, i don't know what and how will next time?
if next time my balance become zero? must i offer you my history record?
i really don't know why don't you backup your data? what are your technique department doing now? All they can do is to reset the password?
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