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Originally Posted by BigBen
Offering members an option to lower their rebill price by a couple bucks when they try cancelling their account.
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Ah, amen to that ... Paycom helped us out with that a while ago and it's definitely made a difference to retention.
Another idea I've heard along the same lines is sites dropping their monthly charges per month to the member the longer they retain (obviously only down to X minimum) ... I wonder how well that work's for those who've tried it ?