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admin02 is on the process of checking the server after admin01 sent the mail to you. the second person job is to verify what admin01 had sent out. our senior tech should have fixed the backup process if that email was forwarded to us. Then we work with the 3rd party backup solution provider.
Readers,
1. Our senior admin is on its way to final check the server when the host tech logged in. The server is not 100% polished at that time.
2. the email containing an error during backup procedure from the solution provider was not forwarded to us. This should have been done since we are hired to manage the server.
3. client should have forwarded the email to us so we can work on it. the client opted to bypass us.
4. instead of giving our senior admin a chance to work with your host tech to fix problem. client did not.
5. We did not tell the client that were keeping his $100.00
6. client is using our services running for a week. and our admin is on the period of polishing the server and getting to know the host provider.
P.S.
this small incident does not affect our services in general. we have happy clients and a few who have attitudes like these
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