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ICANN's policies were updated about a year or so ago. The individual registrar has some flexibility in their policies; they can hold a domain for a reasonable period (30-60 days) and allow you to restore it usually for just the regular registration fee for the first 15-30 days after it expires.
We use Enom and love them because they're cheap (around $8-9 if you buy in bulk), do auto-renews, have a very liberal expiration policy, and you can get someone on the phone very easily. The opposite of the spectrum used to be AITDomains, who sent a couple of notices that looked like spam, and just simply deleted the domain the day after it expired, allowing a squatter to capture it. If your registrar isn't directly reachable by phone and email, I'd transfer your domains to one that is reachable.
After whatever period the registrar holds it, it goes into "redemption" period, where you can pay a fee of $125-250 (most of which goes to Network Solutions as a complete rip off) to get the domain back.
Who is the registrar you're having problems with? If you can't reach them, likely as not they are reselling somebody else (most commonly Enom or OpenSRS) who can probably help you.
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