For those of you who use paycom to process, I have a question id like answered.
How long did it take for paycom to activate your links so you can accept payment?
I sent them my contract 2 months ago and just a few days ago received an email stating that I need to be compliant before they can approve me. The email stated that I needed to add certain things to my join page like their link codes (which would have already been there, had they sent me the codes previously).
So, I called them up, had them send me the codes, and then made a whole new join page to incorporate their codes. The guy I spoke with on the phone said if I hurried and got that all done before the end of they day, I would be able to get approved and start processing.
When I finished up, I called paycom back, but the guy I had been dealing with had already gone home, so they passed me to someone else. I had the guy look at the new page to make sure it was compliant and he said yes, and that everything looked good. He asked me to email the link so he could forward it to the department which approves the account. So I did...and no one responded.
I've since emailed them a few times today and one of the responses I got was from the original guy I spoke with from paycom. He said he just signed off on my account. Naturally I thought that meant I could process sales now. Nope. Still nothing.
So, now I get an email from him that says it's gonna take even longer because after he signs off on it, it gets passed to another department, which passes it to yet another department.
What I don't get it, what was the rush with me getting their codes up on my site if I cant even use them? This is causing me to lose money when surfers try to join and get an error.
Anyone else have similiar problems with paycom?
How long did it take for paycom to activate your links so you can accept payment?
I sent them my contract 2 months ago and just a few days ago received an email stating that I need to be compliant before they can approve me. The email stated that I needed to add certain things to my join page like their link codes (which would have already been there, had they sent me the codes previously).
So, I called them up, had them send me the codes, and then made a whole new join page to incorporate their codes. The guy I spoke with on the phone said if I hurried and got that all done before the end of they day, I would be able to get approved and start processing.
When I finished up, I called paycom back, but the guy I had been dealing with had already gone home, so they passed me to someone else. I had the guy look at the new page to make sure it was compliant and he said yes, and that everything looked good. He asked me to email the link so he could forward it to the department which approves the account. So I did...and no one responded.
I've since emailed them a few times today and one of the responses I got was from the original guy I spoke with from paycom. He said he just signed off on my account. Naturally I thought that meant I could process sales now. Nope. Still nothing.
So, now I get an email from him that says it's gonna take even longer because after he signs off on it, it gets passed to another department, which passes it to yet another department.
What I don't get it, what was the rush with me getting their codes up on my site if I cant even use them? This is causing me to lose money when surfers try to join and get an error.
Anyone else have similiar problems with paycom?
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