As some people have seen, there was an issue with NSF checks bein sent out. I wasn't the only webmaster to receive one. This was back in January.
After a week, they emailed me to see what bank fees were incurred. I told them that it was a $15 fee, and then they told me that they wanted a fax of the bank fees to prove that I was really charged $15. Not only is this a hassle as I do not have a fax setup at this house, but it would also be to a fax to an international number... This would pretty much cancel out the $15 between fees and my time wasted. No big deal. I'm just bitter that they made the error, they want me to do the extra work, and they do not believe that I have a small $15 fee. Most companies would cover any reasonable fee just to compensate for the hassle, no questions asked.
Next: Feb 10th rolls around and they send an email saying that the check would be going out. Ok... great.
Yesterday: I look at the date and say "I wonder where that check is.. it never came!". I shot them an email and get this:
Hi,
We are sending the check again as soon as possible. Can you please
confirm that the address in your Control center > My Profile > Company
information, is in fact the correct address?
I'm sorry for the inconvenience.
Regards,
Xxxxxx
Payments Support
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What is going on here? I've seen this pattern previously with WSB, and I don't like it. Has anybody else seen these issues?
