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I have an Alienware 51-m from like 2 years ago. I've only ever had to get the cd/dvdr replaced and they were really great and fast about that replacement. Otherwise, I use it for mostly gaming now and it runs VERY hot. You absolutely need a cooling pad and a good one, even then it can overheat. It's pretty heavy as well, but durable and pretty powerful. This was my first laptop so I don't have anything to compare it with.
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