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Originally Posted by Keyser Soze
I wasn't aware of this but like already mentioned its probably put in place to prevent fraud.
I apologize for the trouble this is causing you but sadly it seems to be necessary to prevent fraud.
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the lady on the phone support stated they were just having a bit of problems this wasn't permanent and to "wait a little while and log out and back in a few times" but she said it should be ready to send.