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Im not sure how you can blame ePassporte for this. I once lost $200 from a hacked paypal account. Well, the guy said it was hacked - but i bet when he got what he needed he just said it was hacked and got his $ back.
Couple of things you could do:
Make the guy fax his ID + epass card (the atm one) and see if they match. Also look to see if the name of the card/ID matches his whois info. ext ext.
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