Done!
Ok it looks like the person cannot write English so they used an online translation service like Babelfish.
So we simply retrace their steps. The only problem is determining their original language. I tried about eighty different ones until I found one that makes perfect sense.
I translated the original text into Japanese and then retranslated it back into English.
"Today. I me should enter to the place, when, that cannot show the place, you have known why it can stand. Answering thank you. Janne"
Which obviously means that she was getting a join page error using her JCB card.
