Dont know how much money you are able to spend, I imagine having a call center at your disposal is pretty costly. Most companies outsource their call centers these days to countries like the philipines. For an old company I used to work for (in the software service industry) we used call centers in manilla for our tech support. I was part of the team that had to train these people. I'm sure it cost a pretty penny, but it was a big operation.
Theres also a company called sutherland in New York that is a for hire call center. I dont know what they charged, but the company i mentioned in my earlier post used them before we went to the cheaper option overseas.
I'm not sure if they cater to all tiers of business, the company I worked for is big with millions of dollars in the budget for this sort of thing. I'm not sure what your working with, but it may be worth checking out.
Call centers are egnerally situated in 3rd class but English-proficient countries like India and the Philippines. Relatively, wages of call center agents are higher. Employees work on graveyard shifts and they are given night differentials, thus increasing their salaries.
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