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Theres also a company called sutherland in New York that is a for hire call center. I dont know what they charged, but the company i mentioned in my earlier post used them before we went to the cheaper option overseas.
I'm not sure if they cater to all tiers of business, the company I worked for is big with millions of dollars in the budget for this sort of thing. I'm not sure what your working with, but it may be worth checking out.
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