To all webmasters using Epassporte
Here is my story..
22 days ago i discovered that there are unautorized movements in my epassporte account.So i've contacted inmediately by email with them, but there was no responce.. I had to call on the next day to their phone number to report the case.They even have checked the mail..
OK. I've done everything what they said in our phone conversation and the following email that i've received
In next 21 days i've sent 4 emails to the famous email address cs@.. asking "what is happening with my account, my money?When can i use it again?" But there was no responce.After my last email, that was very angry i've received responce:
"Dear Cardholder,
For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.
I hope this is helpful and please let me know if I can be of further
assistance.
Regards,
......."
So what the fuck that means??? Cant you just write me few words to explain the situation?Or i MUST spend some money calling you???
(note that the phone number and the "support" email address are the same thing!)
Anyway today i've tryed to call them.. after 3.30 hours calling to the famous phone number and listening music untill they get the phone, and sending a lot of emails ("we are open 24 hours a day, 7 days a week for your convenience.") i have the responce.It was like:
"every 2 minutes we have reports like yours and we cant catch all of them"
YEAAAAH very funny you can write an email that sais to call you but you CANT TELL ME WHAT THE FUCK IS GOING ON??? for 21 days???? NO WAY!!!!!
So people, take care with this company!!!
Last month i'm under the impression that they dont give a fuck about their costumers.. or maybe it's all about money.. or it's personal..?
But in fact, what we can expect from a company where the employees are models? I saw the sexy-babes post and i'm with you man!
What do you think about it?
Where i can find help to resolve my case faster?
Take care with this company!!!!!!!!!!!!!!!
Move your money to another place before lose it!!!!!!!!!!!
Here is my story..
22 days ago i discovered that there are unautorized movements in my epassporte account.So i've contacted inmediately by email with them, but there was no responce.. I had to call on the next day to their phone number to report the case.They even have checked the mail..
OK. I've done everything what they said in our phone conversation and the following email that i've received
In next 21 days i've sent 4 emails to the famous email address cs@.. asking "what is happening with my account, my money?When can i use it again?" But there was no responce.After my last email, that was very angry i've received responce:
"Dear Cardholder,
For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.
I hope this is helpful and please let me know if I can be of further
assistance.
Regards,
......."
So what the fuck that means??? Cant you just write me few words to explain the situation?Or i MUST spend some money calling you???
(note that the phone number and the "support" email address are the same thing!)
Anyway today i've tryed to call them.. after 3.30 hours calling to the famous phone number and listening music untill they get the phone, and sending a lot of emails ("we are open 24 hours a day, 7 days a week for your convenience.") i have the responce.It was like:
"every 2 minutes we have reports like yours and we cant catch all of them"
YEAAAAH very funny you can write an email that sais to call you but you CANT TELL ME WHAT THE FUCK IS GOING ON??? for 21 days???? NO WAY!!!!!
So people, take care with this company!!!
Last month i'm under the impression that they dont give a fuck about their costumers.. or maybe it's all about money.. or it's personal..?
But in fact, what we can expect from a company where the employees are models? I saw the sexy-babes post and i'm with you man!
What do you think about it?
Where i can find help to resolve my case faster?
Take care with this company!!!!!!!!!!!!!!!
Move your money to another place before lose it!!!!!!!!!!!
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