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13. Talk about your job as a manager of an airline call center. Also the collection officer job.
I had two notable jobs in College.
The first was a collections agent for Direct Loan Services. DLS is the provider of most student loans for colleges around the country. I was in the ?soft accounts? department.
Soft accounts are basically people like a lot of us that just forget to mail in a bill here and there. The soft account reps, like myself, would call them from a pre-determined dialer and give them a friendly reminder. 90 percent of the people would say ?oh, sorry, can I pay now over the phone??
However, I was not good at the job. I apparently ?chatted it up too much with the callers.? I love people. I love talking to people. All kinds of people. That is just me.
They put me on notice a couple times. I was soon called into the director?s office. I thought I would be fired.
He promoted me.
He sent me to ?hard accounts.? I am assuming I don?t need to explain hard accounts, however, just know that some of these people were like a decade behind. They rarely answered the phone, you spend most of your time talking with roommates, old friends, family members, etc. The ambition of hard accounts was not really the financial collection itself, but moreover it was the acquisition of current information. The only chance you had at that was ?chatting it up with strangers and befriending them.?
I didn?t do the job too long, but it was interesting.
The other job was at Vanguard Airlines reservations office. I am not sure if this airline is still in business, however our office was the office that you called when you needed to speak with an agent for booking a flight, changing a flight and what not.
I was the manager of the call center, evening shift. Our office calibrated the distribution of calls between our Lawrence Kansas center and one in Kansas City. I got free travel on the airline which was great for hitting Minneapolis or Dallas. I could almost always jump a flight.
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