I'm ready to SCREAM!!!
I just spent 1h 20mins on the phone with Chronopost in France.
For 4 days I have been home waiting for a package to be delivered.
Been promised each day it would arrive.
But what makes it really bad is they keep claiming I'm NOT home!!
Stood outside or in my window waiting for it!!
NO ONE EVEN CAME DOWN MY STREET!
So I call customer service but it is an 08 number
(A phone call I must pay 0.15/min)
I'm now 30 euro into calls!!
I finally found a 01 phone number today (non-paid)
NO HELP!!
Got Told - "It's not my job... No I won't give you my name... Call the United States because they shipped it... No I won't give you someone elses number... etc etc etc" Bugger wouldn't even give me his name.
And they are amazed that I just don't **Forget about the parcel** "Madame if it was important why did you use a courrier? You should carry it yourself!" (Exact words)
You know people bash the United States all the time. And heaven knows I've taken my fair number of shots too.
But damn!!!
This sort of crap would never be tolerated from an American company.
I'm going to go on record as saying that when it comes to doing business and customer service...
The United States of America just RULES!!!!
Perhaps thats a lesson to me...
Instead of seeing what America and Americans do wrong all the time.
I should appreciate the things they do right!!!
(But you're still not forgiven for George Bush.)
I just spent 1h 20mins on the phone with Chronopost in France.
For 4 days I have been home waiting for a package to be delivered.
Been promised each day it would arrive.
But what makes it really bad is they keep claiming I'm NOT home!!
Stood outside or in my window waiting for it!!
NO ONE EVEN CAME DOWN MY STREET!
So I call customer service but it is an 08 number
(A phone call I must pay 0.15/min)
I'm now 30 euro into calls!!
I finally found a 01 phone number today (non-paid)
NO HELP!!
Got Told - "It's not my job... No I won't give you my name... Call the United States because they shipped it... No I won't give you someone elses number... etc etc etc" Bugger wouldn't even give me his name.
And they are amazed that I just don't **Forget about the parcel** "Madame if it was important why did you use a courrier? You should carry it yourself!" (Exact words)
You know people bash the United States all the time. And heaven knows I've taken my fair number of shots too.
But damn!!!
This sort of crap would never be tolerated from an American company.
I'm going to go on record as saying that when it comes to doing business and customer service...
The United States of America just RULES!!!!
Perhaps thats a lesson to me...
Instead of seeing what America and Americans do wrong all the time.
I should appreciate the things they do right!!!
(But you're still not forgiven for George Bush.)
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