I spilled coffee on my laptop once and when I called dell support to let them know what happend and that I wanted to send it in for them to fix the guy asked ME what was wrong with the computer. I told him that the keyboard was busted and possibly something else inside the laptop had been ruined as well. So he tells me to open up the laptop and check exactly what's wrong with it so he can give me an estimate of how much it's gonna cost to get fixed.
I ask him why they cant just come pick it up, look inside, fix what's wrong and then send me the bill. That's how normal repairs work. No, they have a system when they estimate how much its going to cost before they come pick it up so you'll agree to pay the cost.
So, I tell him I dont give a shit how much it's going to cost because I need it fixed regardless. They then charge me something like $1500, pick up the computer and exchange the keyboard for a cost of like $100. Then I had to chase some fucking dell douchebag around to get the rest of my money back which took like 2 weeks.
