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Originally Posted by triumph
I sent my laptop in for repairs on December 10th and they said they would get it back to me within 5 to 7 business days.
It is now January 15th I still do not have my laptop and I called many times, everytime I get a different excuse, and the latest excuse is, since it is an out of warranty repair they outsource the repairs. The outsourced company has no record of my laptop.
They had no problem charging my credit card for the repairs. 
I guess I will have to put it in the hands of my attorney.
Anyone else have any horror stories with Dell. |
You already have record that dell charged you, dell also seems to have no qualms about telling you they got the laptop and sent it elsewhere for out of warranty repairs. So they have already admitted to getting the laptop and taking responsibility for it.
Now why in the hell would you turn this over to your attorney? It is at most a few grand value if that. You can easily get this resolved yourself and unless your attorney is prepaid or it costs you basically nothing to use him what would you expect him to do that would be worth the cost?