I sent my laptop in for repairs on December 10th and they said they would get it back to me within 5 to 7 business days.
It is now January 15th I still do not have my laptop and I called many times, everytime I get a different excuse, and the latest excuse is, since it is an out of warranty repair they outsource the repairs. The outsourced company has no record of my laptop.
They had no problem charging my credit card for the repairs.
I guess I will have to put it in the hands of my attorney.
Anyone else have any horror stories with Dell.