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Originally Posted by Chris Mallick
This all sounds strange. I hope you are calling the right ePassporte number. Howeve, Keyser already told you here, in public, you were getting a refund... so why the additional call and drama?
And, for the record, you would not get an Electron card automatically. Our site does not work that way. You have to order it, filling in your address and other data. I am going to have the logs pulled next week to determin what exactly happened, according to our sytems. I will post the reults. In the mean time, we will be refunding your money. Send me your User Name by email and I will have that done ASAP.
I do not know what else we can do for you. I just hope that you don't have any other reason for posting this after your complaint has been resolved.
Things that make you go, hmmmmm?
C
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Well Chris, so far my complaint hasn't been resolved. I don't have the refund. I'm calling the number from the epassporte web site. I called to try and get it resolved at the request of the young lady I was working with at my bank. Then appreantly I was lied to by Jamel R. He said flat out that there is no Michael Olsen at epassporte.com. So is this standard policy? Lie to customers? I think at this point I have plenty of reason to post. Someone was lying to me. Someone from epass, either Mike or Jamel, lied to me, based on your posting, I gather it was Jamel.
Believe me, I'd like to settle this without all the drama, but the one thing I despise most is being lied to. I'll get in contact with you and Mike, and maybe we can settle this.