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This all sounds strange. I hope you are calling the right ePassporte number. Howeve, Keyser already told you here, in public, you were getting a refund... so why the additional call and drama?
And, for the record, you would not get an Electron card automatically. Our site does not work that way. You have to order it, filling in your address and other data. I am going to have the logs pulled next week to determin what exactly happened, according to our sytems. I will post the reults. In the mean time, we will be refunding your money. Send me your User Name by email and I will have that done ASAP.
I do not know what else we can do for you. I just hope that you don't have any other reason for posting this after your complaint has been resolved.
Things that make you go, hmmmmm?
C
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