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Originally Posted by G-Rotica
I'll let you know tomorrow. I've been in contact with my bank. May be to late for that. I tried talking to your people and got nowhere, so how come it is you can come here and say you'll get me the refund, when they kept saying policy is no refund? I'm confused.
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Because at ePassporte we want satisfied card holders.
You didn't get what you want and are unsatisfied with the service provided. My job is to keep card holders satisfied and assist them with any problems they have and if all it takes for you to become a satisfied card holder is to refund the $35 for the Electron card I can't see why it shouldn't be possible.
I can't answer for the people you talked to at support as to why they declined your request but as you described it you should have gotten the refund in my opinion.