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jungar · 12-23-2005, 04:16 PM

Buddah00,

Thanks for the call. After speaking with both Buddah and his bank, we have determined that this is a mutual misunderstanding.

What had occurred was that Buddah was billed on our end for $50, but because ecopay bills in Euros, by the time his bank settled the transaction, it was listed on his statement for $49.21 instead of the $50.00 because of a fluctuation in the value of both the Euro and the USD.

As a result, Buddah did not recognize this as his initial purchase, and did in fact request a chargeback from his bank.

There was also another unrecognizable transaction on his account, so he thought that he may have been the victim of theft.

I am happy to see that we have come to a mutual understanding.

Joshua

12-23-2005, 04:16 PM
jungar Confirmed User Join Date: Jul 2003 Posts: 377	Buddah00, Thanks for the call. After speaking with both Buddah and his bank, we have determined that this is a mutual misunderstanding. What had occurred was that Buddah was billed on our end for $50, but because ecopay bills in Euros, by the time his bank settled the transaction, it was listed on his statement for $49.21 instead of the $50.00 because of a fluctuation in the value of both the Euro and the USD. As a result, Buddah did not recognize this as his initial purchase, and did in fact request a chargeback from his bank. There was also another unrecognizable transaction on his account, so he thought that he may have been the victim of theft. I am happy to see that we have come to a mutual understanding. Joshua