If people can't seperate the "internet" world from the real world then they suffer from serious delusional issues and probably can't be helped. They are what we call, "Sheep" and base their opinions on what they read or hear someone else say.
*see NoCarrier
That email would inspire the fuck out of me.
P.S. I'm still waiting to hear back from my partner on that design quote you sent. I'll have an answer for you by Monday.