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For what its worth - I just bought a whole load of xmas gifts via Amazon.co.uk with epass and didnt have any issues.
I dont know if this really works so take it with a pinch of salt - What I tend to do is just before buying anything with epass I try and login to my epass account - if I get one of those "back online in 15 mins" messages I wait until its fully working. So far I have avoided any issues like the one you describe, and thats after 100's (1000's?) of transactions.
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