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I have had customers show up at the office when were pissed off and we had to chill them out... not a big deal.
Worst was a ex-boyfriend of a girl at the office that came in wanting to physically assualt her after she dumped him on the phone. Luckily for her, he pulled that shit on a day when the NOC crew was there and he was held until the police came and hauled him out.
Next day we had a keypad lock installed to prevent unauthorized access......
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