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i can second the above references in regards to using their 'Verotel Pro' services instead of the 'Ticketsclub' system... in my opinion the Ticketsclub option is really only appropriate for micro-sites or those who are just starting out in the game.
their 'Pro' service is top-notch though, and they have never missed a wire for my sites either, i can also interject that i haven't really had any issues w/ their support team, but i stay up really late usually and call them via telephone during their business hours... so i cant speak for their email support.
you might also check out MyVirtualCard, we also use them on our sites and have found them to be a top-notch provider as well, and also far far away from the dreaded US soil... never missed a wire from them either, for what its worth. i wouldn't process w/in the US during the current political climes unless i was forced to at gunpoint, but thats just me..
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...promise her a defamation, tell her where the rain will fall..
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