dcortez

They have been keeping up with what they owe, but a month ago, our gkard conversions screeched to a halt after what had been a very steady run of signups for quite a few months. Apparently, we were not the only ones experiencing problems in generating sales through gkard.

I switched back to Verotel (TicketsClub) as our primary procesor and our sales were immediately over double what they had been when we were running our traffic through gkard. This was interesting in that we used to have problems getting high conversions with TicketsClub, but it seems that Verotel has done a good job of beefing up their network infrastructure (signup forms come up fast) and I made some design/style changes on my end to make the visual transition from my sites to the TicketClub signup form less disorienting - that seems to have made a measurable difference.

With all the extras Verotel offers (multi-currency, overloading signups based on currency, cc, check, debit, asian card, SMS), and given I'm currently generating more revenue with Verotel than I ever did with gkard, we're sticking with Verotel until we have reason not to.

I did get a note from ibill (about month after I originally raised the gkard conversion issue with their support) which acknowledged the conversion problem and informed me that there have been recent improvements to the signup form.

I looked at the new (gkard) form, and to my thinking, it seems cluttered (two columns of info) and intimidating to a prospective member (esp. one who may be familiar with 'traditional' credit card signup forms) with all its info related to their gb wallet, and such. I'm not ready to risk my traffic/sales on what they currently offer (from a technical standpoint).

That's my take to the moment..

-Dino