webair has always sucked for support...when I used them in the past, if and when I got someone, they were so underqualified, i am suprised they knew how to use the phone
most of the hosts I have used are horrible with support also
nakedhosting.com was always great
now I have my own server with theplanet, and i use
www.servergenius.com for my support...he is rockin....$55 a month for unlimited server admin and monitoring, you can't beat it