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Thanks for all the great responses guys!
TGF - I believe you are correct. I know Mark Tiarra had it with one of his design companies as well, not sure if he is still doing that though.
We have a 100% satisfaction policy as well. It doesn't happen often, but if a client isn't 100% happy with the work we are doing, we will continue to change it until he/she is happy and approves it. In most cases we nail a design on the head within the first 2 tries. In some cases it takes a little more, but I make sure our clients are always 100% happy. It keeps them coming back for more and more.
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Sharky
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