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Originally Posted by d00t
Let me be the first to say ... isnt that great.. but what are you going to do for clients now? At the end of the day nobody cares what proceedure you used...we just want our boxes accessible. 27 hours of downtime/extreme packet loss is totally unacceptable, regardless of how planned out it may have been or not.
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D00t,
Make sure you email your request to
[email protected] and cc myself for the SLA violations. They will be sorted out starting tomorrow morning and taken care of ASAP.