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Jensen · 11-08-2005, 05:56 AM

Have a small issue I'd like to see settled.. this is how chargebacks are made and customer trust is lost for the entire adult community:

a female friend signed up for a site called http://www.hardcoresweethearts.com on the 31st of October. She was charged for a trial and given user/pass, everything great, but no email confirmation. No comes the hard part, she wants to cancel...

So she visits http://www.billingsupport.com/ via a link on the paysite. No memberships comes up in their forms. She visits http://www.customersupporthelp.com via a link on the paysite and it says on their site that hardcoresweethearts.com is one or their "supported" websites. She talks to a supportdude, but he can't find any subscription either. Later in the conversation he writes:

Support 247 : The only reason I can see is that, the
hardcoresweetheatsite is not one of the sites we support

uh.. thats weird, it says that you do. She is told to write to their customer support and she does. No answer 4 days later.

I've personally visited all the common billingcompanies with her info trying to find a membership, but nothing showes up. The reservation in her bankstatement revealed no name at that point a few days ago, but just got the info.

She has been charged by "USD 4,87 PROLAST". It says on hardcoresweethearts.com that the site is owned by "Copyright ? 1999 - 2005 Platinum Bucks, All rights reserved.
This is a site of Prolast Limited, Cyprus."

I clicked on their privacy policy on hardcoresweethearts.com and it reveals an email to contact them. e-mail: [email protected] - problem is, the domain isn't even registered.

The whois for hardcoresweethearts.com showes platninumbucks as the owners, atleast I assume so with [email protected] as admin contact.

Remember this is a girl that has never bought porn before. She feels like her card has be hijacked and can't get out. No help to get. After she signed up she started recieving insane amounts of spam, including incest and rape spam. The emails comes with her full name. Seriously, WTF?

This story stinks :/

11-08-2005, 05:56 AM
Jensen Confirmed User Join Date: Apr 2001 Location: Norway Posts: 3,790	Weird Story Platinum Bucks? Have a small issue I'd like to see settled.. this is how chargebacks are made and customer trust is lost for the entire adult community: a female friend signed up for a site called http://www.hardcoresweethearts.com on the 31st of October. She was charged for a trial and given user/pass, everything great, but no email confirmation. No comes the hard part, she wants to cancel... So she visits http://www.billingsupport.com/ via a link on the paysite. No memberships comes up in their forms. She visits http://www.customersupporthelp.com via a link on the paysite and it says on their site that hardcoresweethearts.com is one or their "supported" websites. She talks to a supportdude, but he can't find any subscription either. Later in the conversation he writes: Support 247 : The only reason I can see is that, the hardcoresweetheatsite is not one of the sites we support uh.. thats weird, it says that you do. She is told to write to their customer support and she does. No answer 4 days later. I've personally visited all the common billingcompanies with her info trying to find a membership, but nothing showes up. The reservation in her bankstatement revealed no name at that point a few days ago, but just got the info. She has been charged by "USD 4,87 PROLAST". It says on hardcoresweethearts.com that the site is owned by "Copyright ? 1999 - 2005 Platinum Bucks, All rights reserved. This is a site of Prolast Limited, Cyprus." I clicked on their privacy policy on hardcoresweethearts.com and it reveals an email to contact them. e-mail: [email protected] - problem is, the domain isn't even registered. The whois for hardcoresweethearts.com showes platninumbucks as the owners, atleast I assume so with [email protected] as admin contact. Remember this is a girl that has never bought porn before. She feels like her card has be hijacked and can't get out. No help to get. After she signed up she started recieving insane amounts of spam, including incest and rape spam. The emails comes with her full name. Seriously, WTF? This story stinks :/