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Hey, just a followup for anyone who ever finds this via search...
I did manage to activate the new h/w without having to call. The last activation would have been 12-18 months previously so perhaps their system automatically considers that a "no questions asked" upgrade.
The interesting thing is that when I redid my RAID volumes a couple of days later (thus reinstalling XP from scratch) it complained the serial# had already been activated! It has now been reactivated via phone.
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