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No one is more motivateed for 100% uptime.
Some things are beyond our control. Without naming names, "lots" of backend systems have issues from time to time. Work arounds and redundant systems are in place but a temporary glitch can still occur given the right set of circumstances. Better than 99% of the time everything works the way it's supposed to.
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-- Rand
Payment Industry - Communications - Quality Assurance
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