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Originally Posted by Paul Waters
Good sales people and good designers are invaluable.
Making them do customer service is a huge waste of their time, and will piss them off. You would be incenting them to look for a new job.
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I agree that good sales people and good designers are invaluable. Much also depends on personality. I would never ask anyone to perform something for which they are not suited...and, not everyone is wired to deal with affiliates and customers.
On the other hand, whatever it takes to keep the company in positive shape is up to the executives .....customer support is the front line for most businesses. I have a list of stores I will no longer frequent because of poor customer relationship practises.....it's a touchy balance for a company to achieve.
Ask Fujitsu about customer support and me. I figure, by the time I DO get this F** laptop, it will be free.