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In my experience, customer service people can easily be replaced but designers (good ones anyhow) are hard to find. Cut back on the monkeys (customer service) and pay the ones you keep a bit more to make them happy. They may have to work harder, but at least they got their raise and you'll save money by cutting back on 1-2 salaries.
If they're not happy, fire them all and get a few students. Like I said, its an easy position to fill and if they're not happy, they can go some where else.
Just don't let them become unionised! lol otherwise you're screwed!
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