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I don't know about where you're from, but in Australia, NO MATTER WHAT A SELLER (Shop, auctioneer, WHATEVER) says (must return in packaging, restock fee, etc), they MUST refund TOTALLY if a product is not as described.
IT doesn't matter dick what they say on their sites. Call up your Fair Trading Comission ( or equiv. ) and you'll soon find out. People back down super quick when they're faced with losing their company.
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